IT Manager - Customer Communications - Bristol

Posted 25 January by Wainwright Shaw Ltd Featured

IT Manager - Customer Communications - Bristol

3rd Line / 2nd Line / Support / IT Management / Linux / Desktops / Servers / Firewalls / NAS - Network Attached Storage / SANs / Content Delivery / Redhat/Centos/AIX / Shell scripting / Cisco ASA / Cisco Networking / VMware / Windows Server 2008/2012 / Active Directory / Scripting / Networking

The company

Leading global customer communications delivery expert requires an IT Manager to oversee the IT Support team assisting their established and developing business. The role will be based in their Bristol office.

The role

Managing a team of 4 Support technicians from 1st to 3rd Line, you will be responsible for delivering IT infrastructure projects to the business. Predominantly this will involve 3rd Line projects with some 2nd Line support where appropriate. This will include support of desktops, servers, firewalls, NAS (Network Attached Storage), SANs, Content Delivery and other devices as well as managing escalations from Second Line, ensuring prompt and satisfactory resolution of Customer Support cases. Providing accurate and timely diagnosis and rectification of ITC faults you will analyse system architecture, planning and implement more efficient and effective client device management practices as well as performing hardware / software repair, maintenance and installation.

The requirements

Possessing 2+ years IT Management experience, along with 5 years in IT Support (including 2nd and 3rd Line) preferably gained in a production environment and ITIL trained, ideally you will be CCNA, VCP and Project Management qualified. You should have a working understanding and technical certification in many of the following:

* Linux
* Redhat/Centos/AIX
* Shell scripting
* Cisco ASA
* Cisco Networking
* VMware
* Windows Server 2008/2012
* Active Directory
* Scripting
* Networking

Required skills

  • AIX
  • Linux
  • Networking
  • VMware
  • Windows Server

Application questions

Do you have 2 years IT Management experience?
Are you interested in opportunities in Bristol?
Do you have 5 years IT Support experience?
Are you only interested in opportunities in London?
Do you have experience of Linux, Windows Server, Networking and AIX?

Reference: 33766951

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