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IT Infrastructure Engineer (Modern Workplace Specialist)
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IT Infrastructure Engineer (Modern Workplace Specialist)

Posted 1 November 2021 by RSM UK
Competitive salary
Crawley , West Sussex

About the role

Working as part of the infrastructure team you will be responsible for supporting and enhancing our national IT infrastructure as well as significant project work, you will be primarily focused on shaping the direction of the modern workplace for RSM through technologies in Microsoft 365 and Azure.

About the company

RSM is regarded as one of the most progressive and entrepreneurial professional services firms in the UK today. We are the UK’s 7th largest accounting firm, employing nearly 3,500 people in over 35 offices across the UK. We are members of RSM International, the 6th largest global accounting network with over 128 member and correspondent firms in 120 countries, and in excess of 38,000 people worldwide.

As one of the world’s largest networks of audit, tax and consulting firms, we’ll help you reach your full potential. You’ll work on an impressive client list - from multinational businesses to growth-focused entrepreneurs. The variety of projects will challenge you every day, helping you expand your capabilities and grow professionally. And with access to a global team that spans more than 120 countries, you’ll have plenty of opportunities to broaden your horizons. Discover a culture that nurtures individuality and celebrates fresh thinking.

About the job

RSM recognises that delivering technology-enabled change requires a lot more than a focus on the technology itself. To deliver our digital roadmap we need to engage hearts and minds across our business in what we are trying to achieve, and we need to communicate and consult with our people on the digital innovations that will help them to be as engaged and productive as they can be.

Your role will not be limited to Modern Workplace, but this will be your primary responsibility. You should be competent in IT infrastructure generally and will be expected to undertake project work and support in other areas as business needs dictate.


  • Maintain and enhance current Microsoft 365 technologies, as well as developing and driving adoption for new and emerging features and products within an M365 E5 subscription.
  • Maintain and enhance the core and branch IT infrastructures, including the company’s desktop "Standard Build" with SCCM/Microsoft Endpoint Manager/Intune/Autopilot.
  • Deploying/managing/configuring Enterprise Mobility and Security (EMS) suite with conditional access.
  • Configuring line of business applications to work with Azure AD Application Proxy
  • Liaise with infrastructure suppliers to coordinate new implementations and maintenance of existing infrastructure.
  • Proactive monitoring and performance improvement of current infrastructure.
  • Provide 3rd line support to the National IT Helpdesk and regional IT Practitioners.
  • Assist in testing of Disaster Recovery/Business Continuity procedures
  • Creation and maintenance of systems documentation.
  • Assist in the creation of new IT policies
  • Take a lead role in designated infrastructure projects and provide support and enhancement to other infrastructure projects.
  • Provide "best of breed" IT solutions.

About the ideal candidate

To succeed in this role, you’ll need wide-ranging knowledge and experience across IT Infrastructure, ideally within a professional services organisation. You would have excellent working knowledge of implementing and maintaining Microsoft 365 Technologies in a hybrid configuration, as well as, proven experience in Microsoft Endpoint Manager, Azure Active Directory, Windows Defender for Endpoint, and Office 365 Productivity and Collaboration Tools (Teams, Power Platform and emerging technologies).

Minimum Qualifications


  • Experience of working with Application and Desktop Virtualisation using Microsoft RemoteApp/RDS and AppV and ideally Windows Virtual Desktop (WVD)
  • Experience working in a multi-cloud environment with knowledge of traditional and modern virtualisation solutions.
  • Vendor management and third party collaboration.
  • Experience working in an ITIL aligned environment, with ISO 27001.
  • Understanding of agile process methodologies

Skills and Abilities

  • Proactive and organised.
  • Drives own development and development of others within the organisation.
  • Proactive about dealing with colleagues and clients.
  • Team focused, working towards a common goal.
  • Excellent clear and concise communication and interpersonal skills, orally, electronically and written, with the ability to use tact and persuasive skills.
  • Strong analytical skills.
  • Provides feedback sensitively and constructively.
  • High levels of literacy and numeracy - minimum grade C GCSE Maths and English.

Flexible Working

At RSM we work hard to create an environment where our people can make a difference - to themselves, their career, their teams, and to the success of our firm and clients. We support all our people to work flexibly, to manage their family and other responsibilities alongside their work commitments; we believe this is key to achieving an inspiring and fulfilling working environment.

Diversity and Inclusion at RSM

At RSM, inclusion and diversity are central to our values. We have an authentic focus on intentional inclusion, enabling our people to feel they can bring their whole self to work and ensuring everyone feels supported, respected and confident to make a valuable contribution.

To find out more, please visit our Diversity and Inclusion page on our Careers Website.

Required skills

  • Business Applications
  • Line Support
  • 3rd Line
  • 3rd Line Support
  • Project Work

Reference: 42404260

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