IT Helpdesk

Posted 11 February by Smart 10 ltd
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Job Title: IT Helpdesk
Salary: Circa £30,000 per annum, depending on experience
Location: Hatfield, Hertfordshire
Contract; Permanent, Full Time
Hours: Monday-Friday, Shift Patterns of 8am-4.30pm or 9.30am-6pm (on a weekly rotation)

You will be working on behalf of an MSP at their client site in Hatfield. Reporting directly to the Site Team Leader, you will bring solid experience with you and supporting the internal business with a range of software and hardware issues.

Interviews will be held via telephone for the 1st stage and a video conference call for the 2nd stage.

The Job:

  • Investigating technical issues on site either face to face, via phone or via e-mail
  • Utilising ticketing system to ensure all SLAs and KPI’s are met
  • Delivering a range of 1st/ 2nd line customer support
  • Supporting and maintaining desktops, server and network infrastructure for multiple clients

Skills/Experience Required:

    • Microsoft certifications (particularly Windows 10) highly advantageous
    • Solid background within IT Helpdesk support
    • Strong communication skills both written and verbal

Should you be short listed for this position, a member of the Smart10 team will be in touch with you soon. Good luck with your application!

Smart10 Ltd is a "Multi Award Winning" and Independently run recruitment consultancy which specialises in supplying both Permanent and Temporary positions across all Business Support roles. Smart10 have become renowned as one of Hertfordshire's most dynamic recruitment companies. As a business, we won the Judges Award in 2012, Best New Business Award in 2013 and 'Business Person of The Year in 2016 at The Hertfordshire Business Awards, for being the most "promising" and "innovative" company within Hertfordshire.

The Smart10 Group recently also scooped the Award Winning Title of 'Most Inspiring Business Woman’ at The National 'Best Business Women Awards’ in October 2018 and 'Best SME Business’ at the biz4Biz awards 2019!

We are proud to work with a leading number of blue-chip companies as well as smaller SME’s throughout the region. The smart10 team are an energetic and smart team of highly experienced and professional recruitment consultants who are committed at exceeding both our candidates and client’s expectations.

Reference: 41198238

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