IT Helpdesk Technician

Posted 17 March by Parmar Staffing Ltd

IT Technician - Worthing

We are currently recruiting for a software 1st Line Helpdesk Technician for a growing client based in Worthing, West Sussex. It is essential that you have a good knowledge of IT, as the role will require you to take helpdesk calls from clients, log calls, find solutions and escalate on to 2nd line support when necessary.

Role responsibilities include:

Logging new issues from clients either over the phone or from emails, including the capture of steps to reproduce the error

Logging calls on to internal database to generate a unique reference number

Fault diagnosis including reproducing errors, troubleshooting issues, testing potential fixes or applying a new software licence

Connecting to client environment to replicate issue

Updating clients on the progress of their open support call and offering workarounds if possible

This role requires all or many of the following attributes:

Good knowledge of IT Helpdesk

Excellent Phone Manner

Good at problem solving

Ability to remain calm under pressure

Hours of work:

No weekends

Rotating shift system between the hours of 7am and 6pm (7.5 hour shift between these hours)

Salary and Benefits:

Full training and mentoring on the software systems and solutions you will be supporting

The basic salary for this full time role is £19,000 and will increase to £22,000 after twelve months

28 days holiday including bank holidays

Required skills

  • Calls
  • Helpdesk
  • Software
  • Troubleshooting
  • 1st Line

Application questions

Do you have some basic IT Skills and have experience of a helpdesk?
Do you have good experience of troubleshooting?

Reference: 34709452

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