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IT Helpdesk Technician

IT Helpdesk Technician

Posted 13 March by Heritage Care Easy Apply Ended

Heritage Care is a charitable organisation that provides a range of flexible individualised care and support services for people with Learning Disabilities, Mental Health support needs and older people, and they also have a separate subsidiary Amber Housing, that provides accommodation to vulnerable individuals and facilities management services.

We look to recruit people who both embody and share our values: People that always behave with integrity and that seek to inspire everyone they come in contact with. People that respect diversity and value inclusiveness. People that constantly innovate to meet the needs of those we serve and impact lives in a positive way.

Salary: £18,232 Negotiable subject to experience

Hours of work: 38 hours

We have a great opportunity for someone who has a passion for IT as an IT Helpdesk Technician, this role involves providing remote support to our clients over the phone and using remote access software, assisting with daily operations such as backup checks, building and configuring client machines and producing performance reports.

With a strong interest in providing outstanding customer service, the ideal candidate will have an excellent telephone manner, customer-facing skills, be self-motivated and interested in learning more about IT and the benefits it can bring to the charity. As this is a junior position, previous IT experience is not essential, however the candidate should be able to demonstrate a passion for building a career in the IT industry and a willingness to learn.

We offer a role with continuous development opportunities and the chance for more formal training when required. There is the ability for the person to get involved in all facets of IT and the charity has a wealth of experience to share and to learn from.

Key Activities:

  • Provide first Line Helpdesk support via phone and remote access software

  • Walk customers through the problem solving process

  • Daily operational checks

  • Client machine builds

  • Ordering of equipment

  • Management of asset database

  • Some on-site support

    Key Skill requirements:

  • Basic understanding of core networking concepts

  • Good fault finding and diagnostics skills

  • Excellent customer service skills

  • Valid UK driving license and access to own vehicle

    Desirable skills and experience:

  • Ability to work well in a small team

  • Good diagnostics thought processes

  • Able to work independently when required

  • Some hands on experience working with Microsoft Technologies such as Windows, Windows Server, Office, Office 365

    Other requirements:

  • Some experience desirable working with server / desktop hardware

  • Some relevant work experience preferred but not essential

  • Industry recognised qualification preferred but not essential

Required skills

  • Customer Service
  • Development Opportunities
  • Helpdesk
  • Telephone Manner

Reference: 34673829

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