IT Helpdesk Technician Apprentice

Posted 25 January by Intequal

Vacancy Overview:

Do you have a passion for technology? Are you ready to take your hobby to the next level?

Working Week:

Monday to Friday

Weekly Wage:


Detailed Job Description:

Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an IT Helpdesk Technician Apprentice. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.

We are looking to recruit an IT Helpdesk Technician Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.

As a Microsoft Infrastructure Technician Apprentice your main roles and responsibilities will include:

Providing remote support to resolve technical issues with the performance of the schools ICT infrastructure

Monitoring customer emails

Running daily back-ups

Working with senior staff to resolve major incidents

Completing all aspects of the apprenticeship.

In this role you will learn all about:

Windows Server 2016, 2012 R2 and 2012

Hyper-V Virtualisation

HPE Server Administration

Active Directory and Group Policy

Network Security

Windows 10/8.1/7

PC/Laptop/Tablet desktop support

Switch Administration and Configuration

Provision of Internet services

Managed Wireless

Antivirus administration

Backup/Disaster Recovery

Microsoft Deployment Services - WDS/MDT

iPad administration

Automated Remote system monitoring

VLAN and Router Configuration

Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT sector.

About the Company

Our client is a small company (consisting of 20 or so staff) that is a specialist supplier of ICT solutions to schools.

They have a reputation for outstanding customer service and the performance and value of their solutions. They are the leading supplier in their target sectors and enjoy very high customer retention rates. They have been selected to feature in the 2018 Parliamentary Review as an example of high achievement and best practice in the technology sector.

Financially strong, they have had another record year for revenue and profit due to market reputation and unique customer proposition.

Skills Required:

You will be highly organised, have good attention to detail, have excellent communication skills (both written and spoken) and a brilliant telephone manner.

You will be willing to work hard and eager to learn.

You will be calm under pressure and instil confidence in others.

You will have an enquiring mind, will be accurate and methodical and will be logical and structured in your thinking process.

You will relish troubleshooting and problem-solving.

You will be flexible, adaptable, possess the ability to multitask and have good interpersonal skills.

You will be passionate about technology.

You should have basic programming skills or an interest in coding/scripting.

Driving licence is desirable.

Personal Qualities:

The company require a bright, enthusiastic and hardworking individual with a genuine desire to learn and to build a career within the IT industry. You will have a friendly personality, be able to work as part of a team and provide excellent customer service.

Other Information:

Location - Fareham, PO15

Working Hours: Monday to Friday, 8am 5pm (1 hour unpaid daily lunch break)

Wage = 166 per week

We process all applications received and contact candidates ASAP so please keep an eye out for a phone call from one of our team on an 02392 number. If you miss a call, we will send you an email.

Please note that your commute may be taken into consideration, in line with our safeguarding practices.

Required skills

  • • You will be highly organised, have good attention to detail, have excellent communication skills (both written and spoken) and a brilliant telephone

Reference: 41444820

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