IT Helpdesk Engineer

Working on the Helpdesk you will be the first point of contact for AG staff & clients needing IT support. Your role will be to resolve or refer jobs to your colleagues & clients to ensure IT systems are working effectively.

Ideally (although not essential), the successful candidate will have the following experience, skills and attributes:

  • Excellent customer service approach
  • Excellent communication skills and ability to explain IT issues with non IT staff
  • Previous IT work experience (ideally at least 1 year), qualification or very keen interest in IT
  • Ability to work efficiently and effectively
  • Ability to remain calm under pressure and meet scheduled work deadlines
  • A desire to further your career in IT

Required skills

  • helpdesk
  • customer service
  • software
  • hardware
  • IT support

Application questions

are you looking for Full Time employment?
have you previous 1st line experience?
do you have 12 months office relevant IT experience?
do you have access to your own transport?
do you have 5 GCSE's A - C including maths & English or an equivalent IT qualification?

Reference: 34850838

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