IT Helpdesk Engineer
Working on the Helpdesk you will be the first point of contact for AG staff & clients needing IT support. Your role will be to resolve or refer jobs to your colleagues & clients to ensure IT systems are working effectively.
Ideally (although not essential), the successful candidate will have the following experience, skills and attributes:
- Excellent customer service approach
- Excellent communication skills and ability to explain IT issues with non IT staff
- Previous IT work experience (ideally at least 1 year), qualification or very keen interest in IT
- Ability to work efficiently and effectively
- Ability to remain calm under pressure and meet scheduled work deadlines
- A desire to further your career in IT
- customer service
- IT support
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