IT Helpdesk Analyst (1st Line/2nd Line)

Posted 8 December 2017 by Abalon Ltd

We are currently seeking experienced IT Helpdesk Support Analysts to join our team of contractors. This role covers the London area at a variety of locations throughout the city and the surrounding area. Successful candidates will be utilised on a variety of in-progress and upcoming 1st and 2nd line support roles.

In addition to good all-round IT support skills, candidates must have excellent communication skills as roles will be customer service oriented. The ability to understand and follow pre-scripted processes is also essential. Applicants must be very customer-focused, taking pride in completing work to the highest of standards.

Experience Required:

  • Worked/working as an IT contractor via Umbrella or has own Limited Company
  • Previous experience of IT Support roles (1st Line and/or 2nd Line) - ensure all experience is CLEARLY noted on your CV when applying. Please note applications without obvious experience will not be considered.
  • Hardware support- desktop, laptop, EPOS, tablet, smartphone, hand-held terminals
  • Software support - OS migration, OS upgrade, software configuration and updating
  • Break-fix experience on laptops and desktops
  • Excellent general PC knowledge

Personal requirements:

  • Must be eligible to work in UK and a current UK resident

Additional Info:

  • This is an ad-hoc contractor position. The amount of work will vary on a week-by-week basis and this job is ideally suited to existing contractors who are looking for additional revenue streams.

Required skills

  • Applications
  • Hardware Support
  • Helpdesk
  • 2nd Line
  • 1st Line

Reference: 32764377

Bank or payment details should not be provided when applying for a job. is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Report this job

Email me jobs like this

By clicking Submit, you accept our Terms & Conditions.