IT Helpdesk Analyst (1st Line/2nd Line)

Posted 8 December 2017 by Abalon Ltd

We are currently seeking experienced IT Helpdesk Support Analysts to join our team of contractors. This role covers the London area at a variety of locations throughout the city and the surrounding area. Successful candidates will be utilised on a variety of in-progress and upcoming 1st and 2nd line support roles.

In addition to good all-round IT support skills, candidates must have excellent communication skills as roles will be customer service oriented. The ability to understand and follow pre-scripted processes is also essential. Applicants must be very customer-focused, taking pride in completing work to the highest of standards.

Experience Required:

  • Worked/working as an IT contractor via Umbrella or has own Limited Company
  • Previous experience of IT Support roles (1st Line and/or 2nd Line) - ensure all experience is CLEARLY noted on your CV when applying. Please note applications without obvious experience will not be considered.
  • Hardware support- desktop, laptop, EPOS, tablet, smartphone, hand-held terminals
  • Software support - OS migration, OS upgrade, software configuration and updating
  • Break-fix experience on laptops and desktops
  • Excellent general PC knowledge

Personal requirements:

  • Must be eligible to work in UK and a current UK resident

Additional Info:

  • This is an ad-hoc contractor position. The amount of work will vary on a week-by-week basis and this job is ideally suited to existing contractors who are looking for additional revenue streams.

Required skills

  • Applications
  • Hardware Support
  • Helpdesk
  • 2nd Line
  • 1st Line

Reference: 32764377

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