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IT Helpdesk Administrator

IT Helpdesk Administrator

Posted 14 September by Indie Recruitment Limited
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Indie Recruitment are looking to recruit a IT Help Desk Administrator to join our clients IT Operations Team. This Service Desk role will be the first point of contact for all staff within the business for any IT issues. You will be responsible for capturing issues, administrating systems, and raising issues to the IT Team. You will be working with Spiceworks, their ticketing system, and ensuring IT always delivers high levels of service.

We are looking for someone who has already worked in a Service Desk/IT support role. You will need to be able to demonstrate that you have made a difference in previous roles, contributed real value, and helped to deliver high quality new features. In addition, we are looking for someone with a great deal of enthusiasm and passion for technology.

Main Responsibilities:

  • Using Help Desk Spiceworks software
  • Resolving IT Users’ issues
  • Application support for our range of software from Office365 to Server 2016.
  • Writing IT Help Guides

Essential Skills/Experience:

  • IT qualification and/or experience
  • Excellent analytical skills
  • Good communicator
  • Self driven, independent worker but at times will also be required to be a team player.

Desirable Experience:

  • Sharepoint experience
  • Network administration.

There is a requirement for flexibility in relation to travelling on business so you will need to hold a clean, valid driving licence.

This role is a great opportunity to develop further, as both inhouse and external training/support will be provided.

Salary: £20,000 per annum. The position will be based in Exeter.

If you do not have any contact from us within 7 working days please assume that on this occasion unfortunately your application has been unsuccessful, and we invite you to submit your CV for other roles you feel your skills, qualifications and experience match.

Required skills

  • Analytical
  • Helpdesk
  • Service Desk
  • Software
  • Technology

Reference: 36112460

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