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IT Helpdesk Administrator

Posted 7 February by Reed Technology Featured Ended
Helpdesk Administrator – Permanent – Full Time – Belfast: £Negotiable

REED Technology Belfast are delighted to partner with an organisation who are leading the way, innovating for the future and developing the best products in a unique market sector for their global customers.

Due to continued growth they are now in a position to recruit an experienced Helpdesk Administrator to join their successful, growing organisation.

This is a key role within the business and the successful candidate will be responsible for the following:

• Helpdesk Management
o First point of contact within the department
o Gathering enough information to log tickets
o Assessing priority of queries
o Providing admin support

• First Line IT Support
o Managing personal ticket list
o Keeping end users up to date with progress of their tickets
o Troubleshoot routine issues and escalate where appropriate
o Software Installs
o Hardware config and support
o Management equipment allocation

• Account Management
o Processing new employees and leavers
o Managing general account queries

• Procurement
o Scoping/agreeing requirements
o Liaising with suppliers

Essential Criteria:

• 1 years’ experience in a similar role.
• Excellent communication skills
• Work well with autonomy and as part of a team
• Practical and logical approach to problem solving
• Strong organisational and planning skills
• Good attention to detail
• Good problem solving skills
• Be capable and prepared to travel within the UK & Ireland
• Be prepared to be part of an on call rota
• Perform under pressure

Desirable Criteria - previous experience in some of the following areas would be an advantage for applicants:

• 3rd level education in a relevant field
• Previous experience in a production driven organisation

Are you an experienced Helpdesk Administrator who can demonstrate high levels of organisational and communication skills, then we want to hear from you ASAP!!

This is a fantastic role within a highly ambitious organisation offering an excellent salary and benefits package.

To apply please contact Niall Lennon on 02890330604 or via email on niall.lennon@reedglobal.com for an initial and confidential discussion.

Reed Specialist Recruitment Limited is an employment agency and employment business

Reference: 34417481

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