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IT Helpdesk Administrator

Posted 7 February by Reed Technology Featured Ended
Helpdesk Administrator – Permanent – Full Time – Belfast: £Negotiable

REED Technology Belfast are delighted to partner with an organisation who are leading the way, innovating for the future and developing the best products in a unique market sector for their global customers.

Due to continued growth they are now in a position to recruit an experienced Helpdesk Administrator to join their successful, growing organisation.

This is a key role within the business and the successful candidate will be responsible for the following:

• Helpdesk Management
o First point of contact within the department
o Gathering enough information to log tickets
o Assessing priority of queries
o Providing admin support

• First Line IT Support
o Managing personal ticket list
o Keeping end users up to date with progress of their tickets
o Troubleshoot routine issues and escalate where appropriate
o Software Installs
o Hardware config and support
o Management equipment allocation

• Account Management
o Processing new employees and leavers
o Managing general account queries

• Procurement
o Scoping/agreeing requirements
o Liaising with suppliers

Essential Criteria:

• 1 years’ experience in a similar role.
• Excellent communication skills
• Work well with autonomy and as part of a team
• Practical and logical approach to problem solving
• Strong organisational and planning skills
• Good attention to detail
• Good problem solving skills
• Be capable and prepared to travel within the UK & Ireland
• Be prepared to be part of an on call rota
• Perform under pressure

Desirable Criteria - previous experience in some of the following areas would be an advantage for applicants:

• 3rd level education in a relevant field
• Previous experience in a production driven organisation

Are you an experienced Helpdesk Administrator who can demonstrate high levels of organisational and communication skills, then we want to hear from you ASAP!!

This is a fantastic role within a highly ambitious organisation offering an excellent salary and benefits package.

To apply please contact Niall Lennon on 02890330604 or via email on for an initial and confidential discussion.

Reed Specialist Recruitment Limited is an employment agency and employment business

Reference: 34417481

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