IT Help Desk Technician

Posted 30 May by Kelly Services

IT Helpdesk Technician opportunity - Based in Bracknell - £7.83 raising to £8.75 per hour

Fujitsu UK is a leading IT company who provide IT systems, services and products and are currently looking for a number of IT Service Helpdesk Technicians to join their IT Service Helpdesk teams in Bracknell.

Fujitsu in Bracknell offer IT Helpdesk services to the MoD - Ministry of Defence and require candidates with excellent customer service skills to join their team, whilst some IT knowledge is preferred this is not essential as full training is provided. The successful candidate will be responsible for taking calls from customers who are experiencing IT issues, as an IT Helpdesk Technician you would then try to identify what the issue is and then talk the customer through the steps to try and resolve the issues.

Key Skills Required are as follows:

- Customer Service experience required
- An interest in IT preferred but not essential as full training is provided
- Previous call centre or helpdesk experience preferred but not essential
- IT / Computer literate
- A clear, concise telephone manner
- Strong communication skills

Details of the position are as follows:
Position: 1st Line IT Helpdesk
Contract Type: On-Going Contract, temp to perm
Location: Bracknell
Pay rate: £7.83 raising to £8.75 per hour after all referencing and security checks have been done
Shifts: 40 hours per week, Monday to Friday with one weekend in 8 weeks, rotating shifts
Hours: 8 hours per day between the hours of 7am and 7pm

Kelly Services are an Equal Opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. Kelly Services are acting as an Employment Business in relation to this job.

Required skills

  • Call Centre
  • Computer Literate
  • Customer Service
  • Technical Support
  • Call Logging

Application questions

Do you have a British Passport / Birth Certificate?
Do you have a criminal record in the last 5 years?
Can you supply 5 years of traceable references?

Reference: 34653123

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