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IT Hardware Co-ordinator - Warranty Field Services - Admin

IT Hardware Co-ordinator - Warranty Field Services - Admin

Posted 29 June by Global Technology Solutions Ltd
Easy Apply Ended
We are a looking for an experienced Hardware Warranty Co-ordinator / Administrator to join a large ITSM organisation based in Peterborough.

Main Purpose of the role:
*Processing manufacturer claims
*General ad-hoc administration support for field services including reports.
*To ensure that all emails are progressed in a timely manner and calls updated appropriately at all times.
*To ensure despatch of replacement parts and the purchase of new parts via requisition to the necessary department via buying list and email.
*To register and book in care packs accurately
*To provide customer reporting for identified key customers
*To liaise with different departments advising on warranty processes
*To arrange the return of part/units for repair or credit
*To effectively liaise with internal departments to ensure that issues are resolved successfully.
*Escalating incidents as necessary to achieve required SLAs.
*To participate in specific projects across the organisation as may reasonably be requested.
*To help the team to hit all KPIs
*To provide a courteous and professional response to all calls - receiving and logging updates from Kelway engineers, Service Desk, Workshop, Purchasing department, Third Party Suppliers and Customers where appropriate
*To train new staff
*To use a combination of initiative, common sense and knowledge to progress calls accurately

Knowledge & Experience
*Excellent customer service and customer handling skills.
*Excellent communication and telephone skills
*Good working knowledge of Microsoft Windows and MS Office products, (eg: MS Word and Excel).
*Strong time management, multi-tasking and prioritisation skills.
*Ability to work effectively in a team environment.
*Ability to work alone
*Knowledge of ASP programmes and how they work
*Strong attention to detail in all aspects
*Assertive, methodical, confident, positive and professional manner.
*Strong administration and organisational skills.
*Flexible, co-operative attitude to work and change.
*Good problem solving skills.
*Experienced PC user with good keyboard skills.

Personal Attributes
*Positive, enthusiastic and supportive individual
*Ability to take ownership of and progress incidents to resolution even if not in your usual remit
*Ability to work under pressure
*Ability to work in a team and to support team members
*Communication and interpersonal skills including listening, building rapport, establishing empathy whilst demonstrating awareness of internal and external issues in a calm and polite manner.

If you have the required skills and experience please apply now!

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Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.

Required skills

  • Admin
  • IT
  • Co-ordinator
  • Warrenty

Reference: 35464675

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