The following job is no longer available:
IT Hardware Co-ordinator - Warranty Field Services - Admin

IT Hardware Co-ordinator - Warranty Field Services - Admin

Posted 29 June by Global Technology Solutions Ltd
Easy Apply Ended
We are a looking for an experienced Hardware Warranty Co-ordinator / Administrator to join a large ITSM organisation based in Peterborough.

Main Purpose of the role:
*Processing manufacturer claims
*General ad-hoc administration support for field services including reports.
*To ensure that all emails are progressed in a timely manner and calls updated appropriately at all times.
*To ensure despatch of replacement parts and the purchase of new parts via requisition to the necessary department via buying list and email.
*To register and book in care packs accurately
*To provide customer reporting for identified key customers
*To liaise with different departments advising on warranty processes
*To arrange the return of part/units for repair or credit
*To effectively liaise with internal departments to ensure that issues are resolved successfully.
*Escalating incidents as necessary to achieve required SLAs.
*To participate in specific projects across the organisation as may reasonably be requested.
*To help the team to hit all KPIs
*To provide a courteous and professional response to all calls - receiving and logging updates from Kelway engineers, Service Desk, Workshop, Purchasing department, Third Party Suppliers and Customers where appropriate
*To train new staff
*To use a combination of initiative, common sense and knowledge to progress calls accurately

Knowledge & Experience
*Excellent customer service and customer handling skills.
*Excellent communication and telephone skills
*Good working knowledge of Microsoft Windows and MS Office products, (eg: MS Word and Excel).
*Strong time management, multi-tasking and prioritisation skills.
*Ability to work effectively in a team environment.
*Ability to work alone
*Knowledge of ASP programmes and how they work
*Strong attention to detail in all aspects
*Assertive, methodical, confident, positive and professional manner.
*Strong administration and organisational skills.
*Flexible, co-operative attitude to work and change.
*Good problem solving skills.
*Experienced PC user with good keyboard skills.

Personal Attributes
*Positive, enthusiastic and supportive individual
*Ability to take ownership of and progress incidents to resolution even if not in your usual remit
*Ability to work under pressure
*Ability to work in a team and to support team members
*Patience
*Communication and interpersonal skills including listening, building rapport, establishing empathy whilst demonstrating awareness of internal and external issues in a calm and polite manner.

If you have the required skills and experience please apply now!

"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information privacy.pdf

Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.

Required skills

  • Admin
  • IT
  • Co-ordinator
  • Warrenty

Reference: 35464675

Bank or payment details should not be provided when applying for a job. reed.co.uk is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Report this job