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IT Field Service Specialist

Posted 13 December 2017 by Hays Specialist Recruitment Limited Ended

IT Field Service Specialist - Caerphilly - 4/6 Month Contract - Up to £400 Per Day

Your new company
Our clients, who are a FTSE 250 Global manufacturing and packaging company have an immediate requirement for an IT Field Service Specialist on an initial 4-6 month contract to help develop their service management tool (ServiceNow).

Your new role
The role is to support the roll out and enhancement of ServiceNow as a 'Case Management' and 'Self Service Portal' solution for internal customers to raise requests with the Shared Service Centre(s). This covers key areas such as Accounts Payable, Accounts Receivable, Credit Risk and Master Data.

You will also be responsible for:

  • Documentation - documenting guides etc.
  • Collating new requests and enhancements
  • Working with IT and External developer
  • Coordinating with Shared Service Team(s) and Process Owners.
  • Testing/Training

What you'll need to succeed


  • Experience of process improvements
  • Knowledge of a Shared Service Centre

Desirable but not essential:

  • Experience of ServiceNow
  • Knowledge of Master Data, Credit Risk Accounts Payable & Accounts Receivable

Ideally you will have experience on process improvements as well as knowledge of Shared Service Centres with associated knowledge of Master Data, Accounts Payable & Accounts Receivable.

What you'll get in return
For this role I am able to pay a rate of up to £400.00 Per Day

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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