IT Field Service Delivery Engineer

FPSG are inviting applications for a new IT Field Service Delivery Engineer post, which will cover numerous locations in a field-based role working in a wide perimeter to the Oxfordshire region, with various office bases available. You MUST have a current UK driving license and be committed to the travel this role involves which can be done with a company car, or a car allowance & fuel card.

We are seeking a skilled and self-motivated IT Service Delivery Engineer to join an existing team, due to exiting company growth. This role will involve providing on-site technical support, troubleshooting, and maintenance for IT systems across a range of locations in various permanent offices and some more satellite locations. The ideal candidate will have strong technical knowledge, excellent problem-solving abilities, and a customer-focused attitude.

Key Responsibilities:

On-site IT Support: Provide on-site troubleshooting and both hardware and software installations across various IT systems in locations covering areas from the South Midlands, down to the South West of the UK.

Site Setup and Decommissioning: Carry out the setup of new temporary locations, identifying the correct network connection appropriate for each site prior to install (4G / 5G / fibre or satellite). Ongoing monitoring of these solutions and decommissioning at the end of each project.

Software Support: Assist users with software installations, configurations, updates, and troubleshooting.

Communication: Maintain clear and professional communication with colleagues to update them on the progress of service requests and offer advice on IT best practices.

Reporting: Keep accurate asset records and updated Service Requests / Incidents for the areas of your responsibility.

Required Skills and Qualifications:

Experience: Proven experience in an IT support or field service role, with strong troubleshooting skills across hardware, software, and networking.

Technical Knowledge: Proficiency in Windows operating systems and Android mobile OS.

Problem-Solving: Excellent analytical and troubleshooting abilities, with a focus on providing efficient and effective solutions.

Communication: Strong verbal and written communication skills with the ability to explain technical concepts to non-technical clients.

Customer-Focused: Friendly, approachable, and professional demeanour with a strong emphasis on customer satisfaction.

Driving License: A full UK driving license is required for travel to sites.

Desirable Skills:

Use of 4G/5G technologies.

Exposure to Meraki MX products.

Next Steps:

Please submit your CV (preferably in Word format) if you meet the above essential criteria for the role. We will look to review and process quickly with the right candidate into the interview stage and offer a start date as soon as possible. Packages will reflect the experience you bring with the above requirements.

We are Disability Confident and neurodiverse aware. If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process