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What you'll be doing
The core focus of the role to is to support the entire IT needs of SMEs, rotating between the Helpdesk and Projects teams.
The Helpdesk team works to an ITIL model and while you'll be mainly covering third line escalation, you may also assist on first and second line when required. Fixes are mostly completed remotely and on-site call outs are extremely rare.
On the Projects side, it's general on-site deployment for scheduled jobs that have been fully mapped out by pre-sales consultant. No two businesses are the same, so there's a real variety in the environments and types of work you'll be undertaking. And while the core client-base is in Cornwall and Devon, there may be some national jobs.
What experience you need
We're keen to hear from experienced IT engineers in Cornwall or Devon that are flexible with travel. Experience wise, we're looking for across-the-board knowledge and so you'll ideally have all or most of the following:
- Microsoft MCP certification
- Server 2012 and above certification
- Cisco qualifications (primarily CCNA networking)
- Cloud and virtualisation experience (Azure, VMWare, VSphere)
- Office 365 configuration and migration experience
Exposure to working with Firewalls and Wifi is also massively advantageous, as is experience with training and mentoring junior team members.
Customer service skills are key - we're looking for people that go above and beyond to ensure customer satisfaction. Having the drive and desire to further your career is also imperative.
What you'll get in return
This is a fantastic opportunity to join a growing company that truly invest in their staff, offering great career prospects and a productive work environment.
Along with a generous basic salary of around £25k (negotiable based on experience), there will also be additional overtime opportunities. The company also invest heavily into training their staff, so you're guaranteed to expand your skillset.
How to apply
Please either apply through this job portal or send your CV and cover letter to . If you would like to chat about the role in more detail, please call Shaun on .
Aptus Recruitment provides services as an Agency and an Employment Business.
Aptus Recruitment is a specialist recruitment company based in Exeter and operating throughout the UK, recruiting for Accountancy, IT Digital and Life Science vacancies at all levels. For a confidential discussion about your next career move, please get in touch and speak to one of our highly experienced consultants.
Due to a high level of interest, it may not be possible for us to respond to all applications. Therefore, if you do not hear from us within 3-5 days, please assume that your application was unsuccessful. No terminology in this advert is intended to discriminate.
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