IT Delivery and Support Technician

Posted 14 November by GCHQ

As an IT Delivery and Support Technician, you’ll provide a professional and technical support service and work closely with internal customers to deliver an internal and external service on GCHQ’s corporate and mission IT Systems. With advanced training and endless encouragement, you’ll soon become a go-to expert, covering a wide range of activities, from simple installations to configuration of hardware and software components along with networking, service management, system administration and user enquiries. We care hugely about learning and development and will tailor a continuous development programme for you, this will be a mix of formal and on the job training and provide opportunities to participate in several areas of work, including other sites. Supported by our collaborative learning environment, you’ll soon develop a broad range of technical skills and have everything you need to kick-start your technical career. You’ll receive full training and support throughout the programme and all the benefits that you’d expect from a Civil Service organisation.

We want an enthusiastic and highly organised individual to provide technical support to a wide range of business activities on site, including IT Service Management, hardware installation, networking, Asset & configuration Management, along with system administration and the provision of OneIT Store services. We care hugely about learning and development and this position provides an excellent opportunity to develop a broad range of technical skills (hardware/software/operating systems/networks/radio frequency). You’ll be working to a two-year development programme which, in the first year will provide opportunities to specialise in a specific area’s such as system administration, networking and radio frequency systems support.

Our flexible working policy ensure a healthy work-life balance. Wherever possible, we accommodate reduced hours or job share options, balanced against business needs.


We’re looking for individuals from all backgrounds who have an aptitude for learning, a passion for technology, and are looking for a challenge.

A minimum of 2 GCSE’s grade 5 or above (Maths and English), or equivalent.

You must also demonstrate evidence of:

  • A real enthusiasm and curiosity for learning and keeping up to date with technological advances.
  • Ability to communicate with others.
  • Ability to work both independently and as part of a team.

Although consideration will be given to your stated job preference, the final decision of which role candidates are placed in will be determined by GCHQ.

Reference: 39362207

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