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IT Customer Support Consultant - 2nd Teir IT Support

IT Customer Support Consultant - 2nd Teir IT Support

Posted 6 November by Page Personnel Secretarial & Business Support
Easy Apply Ended

IT Customer Support Consultant - 2nd Teir IT Support: You will be enthusiastically providing technical help and support to our customers.

Client Details

IT Customer Support Consultant - 2nd Teir IT Support

My client provides enterprise software solutions to the construction and facilities management industries throughout the design, build, operate and maintenance life cycles.

The client has modern offices close to public transport and is a market leader in its field, and an investor in cutting edge technology.

Description

  • IT Customer Support Consultant - 2nd Teir IT Support
  • You'll provide outstanding help and support to our customers, investigating, providing fast
    resolution and responses to their queries.
  • You'll be responsible for technical application and end user support, liaising with technical
    engineers when necessary to ensure that all problems are resolved.
  • You'll take responsibility for assigned support calls and provide updates to ensure that the
    customer has a positive experience.
  • You'll have a warm and friendly telephone manner and ensure that accurate and well written
    responses are provided to all queries
  • You'll build positive relationships with customers, aiming to build confidence and delight them at
    every opportunity.
  • You'll keep accurate records of discussions and communications and update information in the
    customer support system so that good communication is maintained.
  • You'll ensure that interactions with customers are continuously improved and delivered in a
    consistent and positive manner and to a high professional standard.
  • You'll take pride in providing a great customer experience at all times, maximising customer
    satisfaction and encouraging customer retention and referrals.
  • Professional Services Support
  • You'll assist in analysing customers' business requirements and application objectives to ensure
    successful delivery of projects.
  • You'll develop the deliverables (code, test, debug, documentation etc) as specified, ensuring that
    the solution provided in in accordance with customer expectations.
  • You'll conduct periodic status checks with customers and teams to assess progress against
    plans to meet deadlines and budgets.
  • You'll assist with proposal development and post-integration reviews to evaluate the process and
    identify areas for development.

Profile

IT Customer Support Consultant - 2nd Tier IT Support

You will have supported an application software in the recent past - ideally software for finance or quantity surveying

  • Previous experience of providing second line technical customer support / or knowledge and
    experience gained in the construction industry and a willingness to provide technical support
  • Experience of working in a software application support team / or knowledge and experience as
    a quantity surveyor, estimator or accountant and a desire to help others
  • A relevant degree (or equivalent) in IT, software development or computer science or other
    relevant subject.
  • Competencies
  • A warm and friendly telephone manner and ability to provide accurate and well written responses
  • Excellent planning and organisational skills to successfully co-ordinate a high number of
    activities, with excellent time management, prioritisation and the ability to remain calm and
    objective under pressure.
  • Exceptional attention to detail.
  • Excellent communication skills, good interpersonal skills and an excellent telephone manner

Job Offer

Good salary and excellent benefits and cutting edge technology and IT to work with

Reference: 39161319

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