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IT Customer Service Technician

Posted 7 February by Scout Recruiting Ltd Ended

My Stamford based client is looking for a Customer Service Technician to join their team. You will be required to offer telephone support and provide excellent, consistent and professional levels of service to not only their customers and to all aspects of the business .

Key Responsibilities:

• Understanding the operation of the bespoke software systems
• You will need to learn applications and seek ways to improve the
reliability and performance of the systems
• Responsible for the customer support of systems
• Remotely connecting to customer sites to repair problems
• Telephone customers and talk through certain functions, and explain
the causes and solutions to the problems
• Knowledge of the Linux operating system and databases would be
useful but not as essential as a positive attitude and a willingness to
learn

Key Skills:

• Professional, in manner and approach
• Confident
• Excellent communicator
• Excellent attention to detail
• Ability to multitask
• Strong work ethic, requires high standards of self-discipline
• Flexible and able to work under pressure
• Excellent organisation skills, including time management, prioritizing
tasks and self motivation
• Think creatively and make suggestions
• Excellent IT literacy
• Strong team values
• Hard working and committed

Key to this role are strong communication skills, a logical approach to work and the right personality fit into the team, the rest can be trained.

If you feel that you have the above skills required for the role then please forward your CV to us.

Required skills

  • Communication Skills
  • Databases
  • Helpdesk
  • Linux

Reference: 34420727

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