IT Customer Service Coordinator

Posted 6 April by The One Group Easy Apply

We have a fantastic opportunity available for IT Customer Service Coordinator to work for a global marketing leader within Cambridge!
This vital customer facing role represents an opportunity for a recent graduate to grow in the team of expert service analysts, working closely with our experienced web developer team.

Our next IT Customer Service Coordinator will:
*Follow and understand industry best practise support methodologies
*Take ownership of requests following them to resolution
*Proactive when dealing with customer issues
*Help maintain knowledge articles and other internal documentation
*Attend customer meetings
*Communicate effectively with colleagues inside and outside of the support team

While the following will make you stand out:
*Educated to degree standard or an equivalent discipline or have the appropriate industry experience
*Technically minded and customer focused
*Ability to work as a team and independently
*Maintain a calm, analytical disposition
*Willing to take on new skills and improve knowledge of all relevant areas

With offices in Cambridge, Northampton and Peterborough - The ONE Group's recruitment specialists offer unparalleled recruitment expertise across seven specialist divisions; Accountancy & Finance, Executive Search, HR, IT, Marketing, Office Support and Technical.
Whether you are looking to advertise a job, or take the next step in your career, we offer an ever-growing employment network, which currently exceeds 50,000 people in the East of England and The Midlands.
We pride ourselves in adding value to any recruitment experience, with the foundation of our success coming from customer service, expert knowledge of the local marketplace and our understanding of the significant value people can add to the workplace.
This isn't just recruitment, it's: Recruitment as it should be.
For more information, call us or visit our website at www.theonegroup.co.uk.

Reference: 34842969

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