IT Customer Service Analyst

Posted 13 May by Certes
Easy Apply
IT Customer Service Analyst
6 Month FIXED TERM Contract
Worcester Based
Policing Client
Negotiable Salary

***Current SC Clearance is a bonus but the client will clear you if required***

Roles and Duties:
*Provide excellent first level customer support
*Maintain the rapport with customers by displaying a detailed understanding of support requirements
*Provide 1st and 2nd line support
*Provide an effective interface between users and service providers
*Diagnose service issues and requests

Experience and Skills Required:
*Experience with speaking to users and customers on the phone
*Excellent phone manner
*1st and 2nd line experience
*Local to Worcester would be a bonus
*SC Cleared currently would be a bonus

If you are suitable, please send your CV to Georgie Lindsey at Certes

Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.

Reference: 37960111

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