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IT Command Centre Analyst / Operations Analyst

IT Command Centre Analyst / Operations Analyst

Posted 25 September 2018 by BPM Tech
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IT Command Centre Analyst / Operations Analyst

Job Title:  IT Command Centre Analyst / Operations Analyst

Location:  Northampton   

Salary:      £23,000 – £28,000 + 23% shift allowance

Type:        12 month FTC – Shift work required

My client, a rapidly expanding financial services organisation are looking to recruit an IT Command Centre Analyst / Operations Analyst on an initial 12 month FTC basis. The working hours will consist of 12 hour (07:00 to 19:00 and 19:00 and 07:00) rotating shift Monday to Sunday.

Key Responsibilities include:

  • Operate system job schedules using BMC Control M, Metalogic Supervisor and other scheduling products.
  • Analyse processing out clearing and in clearing data using SCOM, Control-M and Workflow Monitoring tools.
  • Repair schedule issues where necessary.
  • Operate systems using run sheets and other documented processes/procedures.
  • Provide Service Desk function where required, including take calls, provide initial triage of incidents, repair or escalate and log all details in Remedy.
  • Provide 1st line support function for a variety of systems, server infrastructure and application issues.
  • Ensure that procedures and operating instructions for IT Command Centre are completed to the required standards and up to date.
  • Create and action Operational Acceptance testing plans.
  • Monitor and action systems, server and application alerts
  • Update monitoring systems and or stakeholders with comments/actions where necessary.
  • Assist planning for any changes which will involve IT Command Centre or affect service.

Knowledge, Skills and Experience:

  • A full understanding of all IT Command Centre tools, alerting and automation.
  • Expert knowledge of multiple IT systems.
  • A full understanding of the incident management process.
  • A good knowledge of Services and SLA’s.
  • Effective communication.
  • Analysis and problem solving.
  • Attention to detail.
  • ITIL knowledge.

Job Title:  IT Command Centre Analyst / Operations Analyst

Location:  Northampton   

Salary:      £23,000 – £28,000 + 23% shift allowance

Type:        12 month FTC – Shift work required

IT Command Centre Analyst / Operations Analyst

Reference: 36193105

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