IT Assistant

Posted 3 days ago by Fresh Recruitment
Easy Apply

Our client is a market leading Law firm in central London and they are currently looking for an IT Assistant to join its team

Overall purpose of the role:

  • Working as part the IT Desk Team based in our London office delivering IT, telephony and videoconferencing support services throughout the organisation.
  • Assisting with the day to day organisation and deployment of resources ranging from computer hardware / software, mobiles and videoconferencing equipment.
  • Assisting with the implementation of new processes.
  • Technical position with a strong emphasis on internal customer support.

Primary duties:

The following are the key areas of responsibility for the role:

  • Providing local and remote support for ITC related issues for all office based and remote users..
  • Assisting with the general administration of the network.
  • Assisting with the installation and configuration of software and hardware on new and existing computers.
  • A flexible, "can do" approach is essential; the candidate will occasionally be expected to work outside of normal office hours.
  • Promoting and maintaining excellent internal customer relations by dealing effectively and efficiently with matters that fall within your responsibility.
  • Exhibiting excellent communication and listening skills and demonstrate empathy in dealings with staff.
  • Maintaining a high level of confidentiality at all times, exercising discretion and good judgment when dealing with confidential matters.
  • Promoting Information Security awareness across the firm.

The ideal candidate must be able to demonstrate the following key skills and experience:

  • University degree and/or IT related qualifications (Microsoft, VMware or Networking).
  • Minimum of 6 months experience in a similar role.
  • Good knowledge of Windows 2012/16, Active Directory administration and Group Policy.
  • Good knowledge of network infrastructure including TCP/IP, routing, switches, vLANs firewalls, DHCP, DNS, SMTP.
  • In-depth knowledge of Microsoft products: Windows 10, Office 2016.
  • Passionate about new technology.
  • Good troubleshooting/ analytical skills.
  • Strong organisational skills including planning, prioritising, timekeeping and meeting deadlines.
  • Be a strong Team player but capable of working independently.
  • Strong communication (both verbal & written) and interpersonal skills.

The following skills would also be beneficial:

  • IT related degree
  • Experience with Microsoft Office 365 administration
  • Knowledge of NetDocuments DMS
  • Knowledge of VMware virtualisation platform (vCenter, Horizon View)
  • Knowledge of VEEAM Backup & replication software
  • Knowledge of Information Security (ISMS, ISO 27001)
  • Previous experience in the Professional Services/Legal Sector

Reference: 38004576

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