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IT Assistant 1st line exp

IT Assistant 1st line exp

Posted 24 October by Boffin Recruitment

Job title: IT Assistant

Office Location: London

Working hours: 09:00 - 17:30 - 37.5 hours per week

Overall purpose of the role:

  • Working as part the IT Desk Team based in our London office delivering IT, telephony and videoconferencing support services throughout the organisation.
  • Assisting with the day-to-day organisation and deployment of resources ranging from computer hardware / software, mobiles and videoconferencing equipment.
  • Assisting with the implementation of new processes.
  • Technical position with a strong emphasis on internal customer support.

Primary duties:

The following are the key areas of responsibility for the role:

  • Providing local and remote support for ITC related issues for all office based and remote users.
  • Assisting with the general administration of the network.
  • Assisting with the installation and configuration of software and hardware on new and existing computers.
  • A flexible, "can do" approach is essential; the candidate will occasionally be expected to work outside of normal office hours.
  • Promoting and maintaining excellent internal customer relations by dealing effectively and efficiently with matters that fall within your responsibility.
  • Exhibiting excellent communication and listening skills and demonstrate empathy in dealings with staff.
  • Maintaining a high level of confidentiality at all times, exercising discretion and good judgment when dealing with confidential matters.
  • Promoting Information Security awareness across the firm.

Person Specification

The ideal candidate must be able to demonstrate the following key skills and experience:

  • IT related qualifications (Microsoft, VMware or Networking).
  • Experience in a 1st line IT support role.
  • Good troubleshooting/ analytical skills.
  • Good knowledge of network infrastructure.
  • Good knowledge of Windows 2012/16, Active Directory administration and Group Policy.
  • In-depth knowledge of Microsoft products: Windows 10, Microsoft Office Suite & Office 365.

It is important that that the successful candidate can also demonstrate:

  • A passion for new technologies.
  • Strong communication (both verbal & written) and interpersonal skills.
  • Strong organisational skills including planning, prioritising, timekeeping and meeting deadlines.
  • A strong Team ethic; enjoys working as part of a group but is equally capable of working independently.

Required skills

  • IT
  • customer support
  • 1st line support
  • desktop support
  • IT helpdesk

Reference: 39212792

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