IT Assistant 1st line exp

Job title: IT Assistant

Office Location: London

Working hours: 09:00 - 17:30 - 37.5 hours per week

Overall purpose of the role:

• Working as part the IT Desk Team based in our London office delivering IT, telephony and videoconferencing support services throughout the organisation.
• Assisting with the day-to-day organisation and deployment of resources ranging from computer hardware / software, mobiles and videoconferencing equipment.
• Assisting with the implementation of new processes.
• Technical position with a strong emphasis on internal customer support.

Primary duties:

The following are the key areas of responsibility for the role:

• Providing local and remote support for ITC related issues for all office based and remote users.
• Assisting with the general administration of the network.
• Assisting with the installation and configuration of software and hardware on new and existing computers.
• A flexible, "can do" approach is essential; the candidate will occasionally be expected to work outside of normal office hours.
• Promoting and maintaining excellent internal customer relations by dealing effectively and efficiently with matters that fall within your responsibility.
• Exhibiting excellent communication and listening skills and demonstrate empathy in dealings with staff.
• Maintaining a high level of confidentiality at all times, exercising discretion and good judgment when dealing with confidential matters.
• Promoting Information Security awareness across the firm.

Person Specification

The ideal candidate must be able to demonstrate the following key skills and experience:

• IT related qualifications (Microsoft, VMware or Networking).
• Experience in a 1st line IT support role.
• Good troubleshooting/ analytical skills.
• Good knowledge of network infrastructure.
• Good knowledge of Windows 2012/16, Active Directory administration and Group Policy.
• In-depth knowledge of Microsoft products: Windows 10, Microsoft Office Suite & Office 365.

It is important that that the successful candidate can also demonstrate:

• A passion for new technologies.
• Strong communication (both verbal & written) and interpersonal skills.
• Strong organisational skills including planning, prioritising, timekeeping and meeting deadlines.
• A strong Team ethic; enjoys working as part of a group but is equally capable of working independently.