You will have good technical knowledge in supporting desktop & laptop - including PCs & laptops, Outlook, Office, Windows 7,8,10, Networks, including Blackberry, Polycom, Skype for Business etc.
Basic skills in network technologies (e.g. IP, IPX, Network Printing, Internet access) and servers (Windows 2008, 2012 server) are also essential. Good knowledge of Lotus notes would be desirable.
-Responding to incidents/requests that require end users’ desk-side assistance, investigation and resolution.
-Responding to local site infrastructure incidents, investigation and resolution.
-Working in partnership with first line central analysts to ensure expedient incidents resolution, transfer of knowledge for solutions and the closure of resolved tickets.
-Proactively reducing the number of incidents in line with Customer strategy.
-End user hardware installation & issuing:
-Corporate personal computers (laptops, desktops, tablet PCs) – full build & setup for users, following company standards
-Smartphones – assistance with setup of corporate devices, especially for senior executives (but mainly a self-service model for users)
-Corporate accessories – issuing keyboards, headsets etc.
-Meeting room technology (SmartDock ( Skype) Video Conferencing Units) – mainly assisting 3rd party provider with setup & network connectivity
-Printers – connecting to network, setting up print queues (hardware is supported by 3rd party)
-End user software and hardware trouble shooting
-Excellent Oral & written communication.
-Excellent Customer Service skills.
-Fluent in English spoken and written.
-Strong interpersonal Skills.
-Ability to effectively manage their day to day workload
-Ability to multi task & prioritise.
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