IT Account Manager

Posted 25 January by 1st Choice Computer Appointments

IT Account Manager

Paddock Wood

Salary £25k + uncapped commission


Our client is a well-established Technology company based near to Paddock Wood. With over 30 years Industry experience.

They are now looking to add to their team and seek an enthusiastic and, ideally, experienced Sales Executive or Account Manager. Preferably from the Technology Industry and now looking to take the next step in your career to become an Account Manager.

In this role 70% of your time will be dealing with existing customers and 30% to New Business.

There is great scope to progress within the company, with the opportunity for suitable candidates to move into a more senior Account Management position.

Our client is looking for candidates with good Strategic consultative selling experience; who are well experienced in understanding clients' requirements and able to offer a solution.

Full product training will be provided.

Responsibilities of the role:

 Manage and maintain customer relationships within the portfolio

 Undertake regular customer review meetings and feedback to the sales manager

 Work closely with service department and proactively promote new services

 Ensure that individual KPIs are met and strive to exceed these targets

 Work as an integral part of the Sales team to ensure that sales team targets are met

 Feedback to Sales manager of any new opportunities with new or existing customers

 Continually seek out new business opportunities

 Ensure all client renewals are undertaken in a timely manner

 Provide unrivalled quality of service

 Attend quarterly individual performance review meetings with the sales manager

Main accountabilities:

 Understand and embrace core values at all times

 Maintain an excellent work ethic striving to exceed expectations and KPIs

 Build long-lasting rapport with allocated customers, taking a keen interest in their background and business strategy

 Monitor customer satisfaction levels and act accordingly

 Be professional at all times

 Report to the Sales Manager by way of weekly 1-2-1 reviews

 Predict monthly sales figures to the directors during weekly sales meetings

 Listen to customers' needs and act accordingly

 Remain polite and tactful towards customers and colleagues

 Ensure that personal growth and goals are in-line with company standards

 Keep the connect wise CRM up to date, record opportunities, activities and phone conversations daily

Key competencies:

 Excellent written and verbal communication skills

 Focused and target driven

 Investment in self-development and honing personal soft skills

 Personable and adaptab

Reference: 34023624

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