IoT Digital Design Lead

Posted 16 February by Vodafone

Role Title: IoT Digital Design Lead

Location: London or Newbury

Responsible for the IoT Digital agenda, leading customers’ user experience in every customer touchpoint in order to achieve industry-grade standards for CXX NPS.

Accountable for Global Delivery of unmatched industry-grade IoT UI/UX experience for Customers, Developers, Partners and 3rd Parties, by creating a trustworthy user journey focused on customers’ business needs, delivering Next-Generation Customer Touchpoints, aligning Vodafone Brand and CXX Distinctively Digital best practices.

As the Digital Design Lead ambassador for every Customer Touchpoint he will drive:

  • The creation of a unique experience, seamless cross-channel journeys and encourage continuous feedback from our customers to improve Vodafone IoT offer.
  • A customer centric design process focused on constant improvement to strengthen Vodafone leadership as tier 1 IoT Service Provider in the Gartner Magic Quadrant.
  • Development of a modern Ecosystem for IoT product APIs addressing industry standards of security, performance, monetization and user experience.
  • Build a CXX Framework, customer centric, leveraging best practices of experience design: Benchmark, know your customer and Ideate.
  • Monitor and Measure all user interactions, defining ambitious KPIs for reliable and continuous performance.
  • Expose and productize every IoT API enabling the definition of monetization journeys with clear price points, revenue share and subscriptions streams.

Key accountabilities and decision ownership:

  • Drive the best IoT Digital Experience
  • Define Omni-channel CXX strategy: User Experience, Visual Design and APIs
  • Drive Customers’ monetization and analytics journeys
  • Assist in Usability concepts, User research reports and UX architecture
  • Modernize IoT APIs Ecosystem – Openness, Security, Performance and Monetization
  • Deliver CXX framework for digital transformation
  • Build UI iterations – Wireframes, mock-ups and user testing
  • Manage Multi-lingual and Multi-device UI/UX Design
  • Own & plan IoT API Portfolio roadmap for VAS and Connectivity
  • Billing User Experience

Core competencies, knowledge and experience:

  • Ability to effectively synthesise requirements of multiple stakeholder groups to define visual assets and technology enablers;
  • Proven background in user experience methodologies to guide product & solution UX designs;
  • Proven ability to effectively lead transformational change in a global function;
  • Intercultural awareness and experience;
  • Able to deal with a rapidly changing environment and able to lead change where necessary;
  • Capable of working for projects in a matrix-organisation;
  • Can-do attitude and strong execution skills.

Must have technical / professional qualifications:

  • Degree qualified in Computing or similar
  • Previous proven experience in the segment
  • Negotiation and commercial acumen
  • Strongpresentation skills
  • Proven track record of designing Frictionless Digital Platforms

Please advise if you require any alterations or adjustments to support you through our recruitment process. If so please contact us at

Reference: 34380887

Bank or payment details should not be provided when applying for a job. is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Report this job