Investment Dealing Assistant

Posted 2 February by Delaney Browne Appointments

Job Purpose:

The main focus will be speaking to and handling customers dealing instructions and placing them with the market across all the services that we offer.

Principal accountabilities

  • As part of our responsive telephone team, you will be at the forefront in dealing with customer orders across the varied breadth of investments that we offer.
  • Help ensure, that we meet our contractual Service Levels for partnerships and company-set targets.
  • Assist in the processing of customer orders received via a number of sources having undertaken and ensured all correct processes and procedures have been followed and carried out in a timely manner.
  • As the business continues to evolve and grow, help undertake the opening of customer accounts where appropriate.
  • When requested, ensure that the departments e-mail inbox is continually monitored, with queries and instructions promptly acted upon and passed to an appropriate individual when needed.
  • Undertake all necessary fund dealing instructions in line with the daily cut off times.
  • Help ensure all relevant and appropriate contract notes are printed and issued within the regulatory timeframe.
  • Ensure all EDM tasks are completed in a timely manner.
  • Help resolve all customer queries and complaints where ever possible, taking responsibility for communication and seeking input and guidance when necessary, within regulatory timeframes and standards.
  • Proactively seek to identify potential improvements in efficiency and processes.
  • As and when requested, help the department undertake any appropriate system testing and development.
  • Ensure all tasks are completed in a compliant manner and to regulatory standards.
  • Understanding of financial markets, investments and products
  • IT literacy

Skill and application

  • Pro-active and self-motivated
  • Desire to listen, read and research ideas
  • Accuracy and attention to detail
  • Creative and ability to challenge/continually seek improvements
  • Desire to continue personal development
  • Strong written and verbal communication skills
  • Interpersonal skills
  • Strong time management and organisational skills
  • Appreciation of the various international markets and their trading patterns
  • Eager to learn and understand the broader investment universe

Person Specification

EssentialHighly desirableQualifications
  • A Levels or additional equivalent qualifications with Maths and English being a minimum C grade at GCSE level
  • Additional relevant Professional qualifications
  • Industry qualification (IAQ, CISI)
Experience
  • Proven ability and experience in a customer service role
  • Experience in a dealing environment
  • Awareness of financial services
  • Good/Intermediate/Advanced Word and Excel at minimum
Technical Knowledge
  • Basic understanding of financial investment markets
  • Professional and focused work attitude
  • Team player
  • Strong problem-solving, decision-making and negotiating skills
  • Excellent interpersonal and communication (verbal and written) skills
  • Strong listening skills and ability to probe for additional information
  • Excellent attention to detail and accuracy whilst working at pace
  • Strong telephone manner with the ability to relate to the customer
  • Flexibility
  • Accurate, with the ability to meet deadlines
  • Well-developed organisation and planning skills
  • Able to prioritise workload for self and others
  • Self-motivated
  • Helpful and co-operative nature
  • Proactive approach
  • Enquiring mind and a willingness to learn new skills and develop knowledge and professional qualifications
  • Dynamic nature whilst sensitive to others
Skills and ApplicationPersonal skills and behaviours

Required skills

  • Customer Queries

Application questions

Are you Educated to a high standard in academic subjects including English & Mathematics?
do you live within a 10 mile radius of Aylesbury?
Do you have a minimum of 2 years, office based customer service exp?
Are you passionate about the customer/ have a clear speaking voice/ strong communicator?
Are you MS Office proficient?

Reference: 33659674

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