Investigations Coordinator

Posted 9 April by Pearson UK Featured

Investigations Coordinator

Description

At Pearson, we’re committed to the world that’s always learning and to our talented team who makes it all possible. Pearson is the UK's largest awarding body. We offer academic and vocational qualifications and testing to schools, colleges, employers and other places of learning in the UK and internationally. We have a passion, energy and a genuine desire to help people make progress in their lives.

We have a fantastic opportunity to join our Investigations team as an Investigations Coordinator, based in our offices in central London. The Investigations team sits within the Business Improvement and Regulation division of Pearson Education and has a vital role in investigating breaches of security and malpractice by candidates, centre staff and centres.

Purpose

Reporting to the Head of Investigations, the Investigations Coordinator is responsible for supporting the Investigations team’s day to day work across a wide range of activities. This includes compiling and sending investigation evidence packs; drafting and sending correspondence; call handling; arranging meetings; data entry, analysis and reporting; monitoring and reporting on internal and external deadlines and team performance; and providing general administrative support.

Key Accountabilities

1.Correspondence

Draft and send email/letter correspondence to informants (‘whistleblowers’), centres, regulators, funding agencies and other internal and external stakeholders as appropriate.

2.Call handling

Support the Investigations team by receiving and making telephone calls with informants (‘whistleblowers’), centres, regulators, funding agencies and other internal and external stakeholders as appropriate.

3.Investigation evidence packs

Work with the responsible investigator to compile evidence packs for investigations which are referred to Malpractice Committee for a final determination. The packs must be redacted in accordance with the Data Protection Act and Information Security requirements and then sent to affected parties with accompanying correspondence.

4.Arrange meetings

Assist the team in inviting stakeholders, booking rooms and refreshments, confirming agendas, etc.

5.Monitoring & reporting on departmental spend against budget

Maintain records of expenditure for the team (overtime, expenses, travel costs, consultancy fees, etc) and provide regular reports to internal stakeholders.

6.Monitoring & reporting on departmental KPIs

Maintain records and provide internal stakeholders with regular updates on individual and team performance against the established KPIs and SLAs.

7.Data returns and data analysis

Data and information relating to Investigations is frequently requested by internal and external stakeholders. All such requests need to be logged, approved and then delivered. Data and information often needs to be analysed and clarified before release.

8.Case logging and assignment

All new cases need to be reviewed and then logged on Pearson systems before being allocated to the relevant case officer for investigation.

9.Provide administrative support to the Investigations team & Head of Investigations.

10.Provide support to other divisional teams and staff as required.

Key Role-Specific Deliverables

  • Provide administrative support to the Investigations team to help the ensure investigations are conducted in a timely, effective and compliant manner

  • Assist the Head of Investigations and other stakeholders in monitoring the conduct of investigations

  • Produce accurate, comprehensive data and information to stakeholders in a timely fashion

  • Communicate with internal and external stakeholders in a professional and accurate manner while providing great customer service

  • Assist other teams in the Business Improvement and Regulation (BIR) division as and when necessary

Key People Services Deliverables

  • Keep the customer at the heart of all we do

  • Help shape internal infrastructure to respond to external trends

  • Improve process and service efficiency and effectiveness

  • Maintain the highest level of quality and standards

  • Proactively contribute to a high performing team

  • Drive and improve personal performance

Key Customers & Stakeholders

  • Investigations team

  • Head of Investigations (line manager)

  • Director of BIR

  • Other teams and staff within the Business Improvement & Regulation division

  • Other teams working in the development, delivery and assessment of Pearson qualifications

  • Heads of Centre and centre staff

  • Regulators (Ofqual, SQA and the Welsh government) and other external stakeholders

Grade: B3

Qualifications

Previous Work Experience

  • Working in an administrative role (essential)

  • Working in the education sector (desirable)

  • Previous experience of compiling evidence packs/legal bundles (desirable)

  • Experience of researching and reviewing data and information to draw conclusions (desirable)

  • Organising own workload to manage multiple high priority tasks (essential)

  • Working to tight deadlines (essential)

  • Experience of liaising verbally and in writing with a range of external customers and stakeholders regarding complex or sensitive issues (desirable)

Key challenges

  • Managing the role’s core activities with minimal supervision and to a high standard.

  • Professional, customer focused services and effective representation of the Investigations team.

  • Returning data and information in an accurate, timely, consistent and effective manner appropriate to the intended audience and in accordance with departmental requirements.

  • Effective prioritisation of work to meet by pre-set deadlines and agreed annual plans of work, whilst being responsive and adaptive to the dynamic environment within which we operate.

Competencies

  • Managing Self

  • Provide a Customer Focused Service

  • Have an awareness of the commercial needs of the business whilst ensuring that Regulatory demands and requirements are met

    Delivering Goals in a Changing Environment</
  • Reference: 34374536

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