International UK Airport & Sitel - Customer Care

Posted 20 June by SiTEL Easy Apply Featured

If you love travel and dealing with people, this opportunity is right for you!

Great South West location, with the opportunity to work with a major London airport!

What you need to know:

We are really excited to be partnering with the award-winning international airport, Heathrow here at Sitel Exeter!

  • We pay £8.18 per hour increasing to £9.00 per hour between the hours of 06:00-08:00 & 21:00-23:00
  • You will need to be flexible to cover early and late shifts and some weekends across the opening hours of Monday - Sunday 06:00-23:00
  • Permanent opportunity with full time roles available and the opportunity to progress.

A day in the life of a Customer Service Advisor at Exeter:

This is a new project at Exeter and you have the opportunity to be part of it from the very beginning! You will supporting the set-up and growth of the campaign during a really exciting time for the site.

On behalf of this well-known airport you will look after their car parking service, loyalty system and general customer service, with the flexibility to offer exceptional customer service across social media, e-mail and telephony.

You understand that not every Customer is a happy customer when they first contact us, but you will build brand loyalty by taking ownership of the customer queries, providing consistently great customer experiences.

To join our team we ask that you:

  • have 6 months customer service experience , either face to face or over the phone
  • have confidence using and learning a variety of computer systems
  • are comfortable in turning around sometimes tricky customer service experiences so that our customers remain happy and loyal
  • are able to create a great customer service experience through your verbal and written communication skills
  • have a genuine passion for helping others
  • some sales experience would be deirable but not essential

Benefits for you:

  • Fully paid training and a bonus once your training is completed.
  • 50% off at all Exeter cinemas, including Vue, Odeon & Picturehouse!

  • 20% off your food bill at Giraffe

  • Discounts on days out at Crealy, spa days & many more.

  • Employee recognition - we reward our staff for their hard work, with paid days off, gift cards & much more!

  • Great city center location

Required skills

  • Customer Service
  • International Travel
  • Ownership
  • Parking
  • Written Communication

Reference: 34456813

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