Our client a removals specialist based in Kent is seeking an international move manager to join their team.
The company are looking for a candidate that has the highest level of customer service, is versatile and works well within a team especially during our busy summer periods (April - September). The role can be demanding and requires someone that is extremely well organized, has acute attention to detail, methodical and works well within a pressurized environment.
Responsibilities and Duties:
As an IMC you will be responsible for ensuring the handling and moving of an assignees household goods and personal effects whether this is as a door to door move or just as door to port move or a port to door move.
A typical door to door move scenario is detailed below:
Making an introduction to them, via phone and email.
Ensuring the relevant customs paperwork is sent to the assignee.
Arranging a pre- move survey.
Obtaining rates for a move.
Preparing a quotation to the account for the move.
Booking packing / delivery teams / shipping containers
Ordering crates / any other 3 rd party services such as handyman or made service.
Contacting the assignee during the pack up or delivery and being on hand to deal with any problems that may occur.
Preparing documents for exporting the goods
Arranging the collection and forward of any air consignments
Sending over relevant documentation to our overseas offices or agent so they're aware of the consignments heading their way.
Following up on the assignee during the delivery.
Preparing the electronic file for billing in a timely manner upon completion of the delivery.
Ensuring our in-house database is updated throughout.
Updating an account throughout the move and answering any possible queries or concerns they may have.
The ideal candidate will have previous removals experience working as an international move coordinator.
In return the successful candidate will be offered a salary up to £28,000 plus further benefits.