Inbound Call Centre Advisor - Foreign languages

Posted 4 days ago by RE Resource Group

Inbound Call Centre Advisor - Foreign languages

Location: Cheltenham

Hours of Work: 8.30am - 5.00pm Full time 37.5 hours

Salary: Full time salary £18k

Job role:

This is a fast paced, outward facing role in a friendly and dynamic office where you will be taking 80+ calls per day helping foreign nationals with their enquiries. As part of the front desk team, you will provide key administrative support, answer queries received from around the world in writing and over the telephone, and complete initial checks on new applications.

Responsibilities:

Principally, as a member of the Enquiries Service Centre team within the Information Services Group, the successful applicant will be required to:

  • Take and manage a high volume of incoming telephone calls from people and organisations worldwide
  • Respond within service level agreements to written enquiries from people and organisations worldwide
  • Deal with incoming / outgoing post
  • Log enquiries in a records database
  • Ensure payments from customers are logged and sent for processing
  • Process and respond to enquiries within expected timeframes
  • Provide general administrative support
  • Occasional opportunities to represent the company at external events

Applicant requirements

  • Excellent team working skills
  • Excellent customer service skills
  • Experience of working in a busy office based environment
  • Flexible and adaptable with a positive attitude
  • Professional, courteous
  • Ability to thrive and remain calm, polite and patient under pressure

Person Specification

Please Note: Applicants must hold a current permit or visa showing their right to work in the UK

Qualifications

A UK Bachelor Degree

Skills, attributes and experiences

  • A minimum of one years’ experience in a call centre or similar environment dealing with high volumes of inbound calls
  • Proven experience in an administrative processing customer focused role in a similar environment
  • Enthusiasm, efficiency and the ability to work successfully and supportively as part of a busy team
  • Very good organisational skills and meticulous attention to detail
  • Fluent verbal and written English Language skills, minimum IELTS 6.6 Foreign language competency
  • Ability to multi-task and to remain calm under pressure
  • Able to consistently produce high quality work to the service standards and targets set
  • IT literate - particularly with regard to Microsoft Word, Excel, Outlook and data input to information databases
  • Experience of using CRM Systems

Required skills

  • Administrative
  • Call Centre
  • Foreign Languages

Reference: 34835608

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