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Internal Sales Team Leader

Posted 6 April by Forces Recruitment Services (FRS) Ltd Easy Apply Ended

An experience Sales Team Leader is required to join a world leading machine knife manufacturer with global distribution, as the new Internal Sales Team Leader. The successful candidate will have the opportunity of developing and leading an internal team to increase sales activity and facilitate growth in sales. Holding an ILM Level 2 or equivalent qualification in leadership and team skills the role is ideally suited to a candidate who is looking to take the next step in leading and developing a team. To be successful you will be passionate for providing excellent customer service whilst achieving KPI’s and targets. As the Internal Sales Team Leader you will work well under pressure and be experienced in a fast paced high pressure environment. The position offers a competitive salary, benefits and a great place to work.

Applications from ex-military personnel (British Army, Royal Air Force, Royal Navy and Royal Marines) are strongly encouraged.

Experience and Responsibilities:

  • Proven sales team leadership experience of at least 5 years
  • Experience within a fast paced, highly pressurised, multi-tasking environment
  • Experience delivering exceptional customer service
  • Strong communication skills at all levels, and by any form (telephone, email, letter and face to face)
  • Experience of dealing with European customer base, would be advantageous
  • Ability to encourage colleagues to give regular feedback on sales and driving the team to achieve KPI’s & service standards
  • Proficient with CRM systems, Outlook and Excel
  • Strong ability in preparing figures for daily, weekly and month end as requested
  • Creative thinking, to be able to come up with new ideas to improve customer service standards
  • Strong negotiation skills
  • Using skills to become involved in all aspects of internal sales area


  • ILM Level 2 in Leadership & Team skills or equivalent qualification
  • ICS qualification (Institute of Customer Service) would be preferable, but not essential
  • Must hold a full UK driving licence

Person Specification:

  • Team Player - ability to support the internal team to create an environment of mutual trust & respect
  • Passionate for providing excellent customer service whilst achieving KPI’s and targets
  • Friendly and engaging
  • Good attendance values and personal presentation
  • Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations
  • Motivational skills and an ability to supervise and lead a team of customer service assistants
  • Passionate, enthusiastic for selling and be able to inspire others within the team to deliver the same
  • Must work well under pressure


  • 35 days holiday (including bank holidays)
  • Bonus Scheme


  • £28,000 per annum

Job Title: Internal Sales Team Leader

Location: Sheffield

Job Type: Permanent

Hours: 8.00am – 4.30pm

Vacancy Reference: HQ5221

Reference: 34847439

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