Internal Sales Support

Posted 22 September by Adecco
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· Taking incoming telephone calls

· Processing customer orders on proALPHA system

· Send order confirmations to customers for their orders to acknowledge firm delivery dates

· Raising quotations for customer enquiries

· Booking in trailers (stock receipts) when goods arrive from Germany

· Create customer delivery notes from trailers for despatch of goods

· Location transfers on proALPHA for goods that have been put away in the racking from the trailers

· Run a list of forward orders to see what orders can be despatched in the coming days and raise delivery notes

· Stock ordering - maintaining stock levels of standard stock in addition to stock specific to customer orders

· Purchase order confirmations - check dates confirmed by Germany for PO's placed and then confirm delivery dates to customers, where stock has been ordered for specific orders

· Run MRP (Material Requirements Planning) - to assist with stock ordering, this acts as a reminder of what bufferstock to replenish and any stock that needs ordering to cover customer order demands

· Chase Germany for any overdue orders and keeping customers updated, sending amended confirmations if necessary

· Follow up any stock orders unconfirmed within a few days of placement

· Management of stock movements between the warehouse and Chelmsford office, to make sure stock is in correct locations on the system

· Filing - Sales orders, Goods In sheets, Invoices,

· Maintaining customers master files on proALPHA, updating prices

· Maintaining supplier master files on proALPHA, updating prices

· Liaising with transport companies for delivery queries, transit damage claims and lost goods

· Manage all processes for certain key accounts - orders, stock levels, shipments, pricing

· Manage all processes for Drives accounts - orders, stock levels, shipments, pricing, returns

· General sales support for the external sales team

· Liaising with Accounts team, monitoring credit limits to ensure uninsured goods are not being dispatched and helping with invoice queries

· Liaising with the Service Department to help them identify when customers received parts that may have failed

· Process credit card payments for proforma and spares customers

· Raise credit notes when required

· Arrange collections of pallets from customers - incorrect goods sent / wrong quantities/ returns

· Checking lead times and prices with Germany

· Assisting with training of new members of staff

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Reference: 40944829

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