Internal Sales / Account Manager

Posted 27 October by pyramid8
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My Client is looking for an energetic, motivated and forward thinking individual to contribute to the sales team with great customer service and some sales experience.

The Sales Support Representative is a key point of contact for orders and queries whilst ensuring they provide effective account management and build lasting relationships.

The Sales Support Representative will

  • Work closely with a set field based team member(s) to provide sales support for their key accounts - this will include incoming call answering, quote follow up, admin support, order processing, query handling and other sales related activities.
  • Deliver excellent customer service through inbound and outbound calls
  • Investigate and resolve customer complaints swiftly
  • Identify opportunities for the sales team by asking fact finding questions
  • Assist customers with online registration and website navigation
  • Have strong organizational skills
  • Communicate with customers about their orders, including any delays or changes in delivery
  • Follow up all quotes
  • Constant look for opportunities to make the customers experience better
  • Upsell and cross sell working closely with the Field based team member (s)

Experience

  • A minimum of 2 year experience working in high end busy customer service role
  • Strong and confident communication skills, both verbal and written
  • A friendly, professional telephone manner and positive attitude
  • A high focus and passion to provide the highest level of service to our customers
  • Good IT skills with experience using Microsoft packages, including Excel
  • The ability to work well both individually and as part of a team
  • A 'can do’ attitude with an interest to learn and develop

Reference: 44489473

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