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Internal Account Manager

Posted 13 March by iRecruit Partners Ltd Ended

iRecruit Partners are currently working with a company based in Frimley who are looking for an Internal Account Manager to join their rapidly expanding team. . The main aim of this role is to sell the telephony services and solutions that the company offer. The Internal Accounts role is a crucial part of the Sales team and requires candidates to have an excellent telephone manner, organised approach and can manage a diverse set of clients within the business sector.


  • Account manage a portfolio of existing customers
  • Answering incoming telephone calls by being proactive to customers queries and gather enough information to assist with their enquiry
  • Improving and maintaining relationships with both new and existing customers
  • Deal with existing customers request by handling orders that are requested through incoming phone calls and emails
  • Working closely with the in-house Operations staff, Network Services and the Engineers to facilitate the smooth running of the Sales department
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Research answers or solutions as needed
  • Working with the in-house CRM system to organise/prioritise your own daily tasks and projects
  • Deal with customer enquiries in a professional manner with strong customer service skills


  • An understanding of the dynamics of Sales
  • An understanding of Salesforce
  • Skilled at building rapport
  • Proactive
  • Outgoing and enjoys relating to others
  • Personal confidence, professional and self-belief
  • Comes up with ideas for improvement
  • Takes ownership of actions
  • Efficient
  • Maintain a customer focused approach at all times
  • Any other task deemed necessary by the Management team

To be successful you should have very strong customer service skills both via phone and email; as this is an internal accounts role they will be interested in team fit, the ability to understand technical products and conduct relevant sales support, customer service and account management skills. In addition, have strong organisation skills and good time management.

KEYWORDS: Internal / Account Management / Sales / Portfolio / Customers / Telephone

Required skills

  • Calls
  • Customer Service
  • Enquiries
  • Sales
  • Sales Team

Reference: 34231844

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