Salary: £18k + bonus, free parking
This is a really good opportunity for someone who has excellent customer service skills and is looking to join a growing business.
This role will see the successful candidate working in a team of 4 internal account managers and 2 external field staff, supporting a large portfolio of allocated accounts. Your role will be to manage your accounts, take orders, upsell and make outgoing phone calls. You will work very closely with a field Sales Executive to service your accounts and upsell opportunities, whilst building long standing relationships.
This is a very busy role that requires experience of multi tasking, juggling many balls at once, have an excellent memory and be confident across the MS Office suite (Word, Excel, Outlook).
80% of the role is Customer Services with 20% being Sales (upselling) so you must be prepared to be on the phone a lot and also work to sales targets.
PLEASE NOTE THAT THIS IS NOT A CALL CENTRE ROLE!
Duties and Responsibilities:
•Managing a portfolio of existing client accounts
•Answering incoming calls from clients and providing assistance
•Logging calls on the CRM system
•Building relationships with clients
•Receive and process orders
•Dealing with the warehouse and organising deliveries
•Working to targets
•Upselling to existing clients
•Work very closely with a Field Sales Executive to manage your accounts
Experience and Knowledge:
•Previous experience within a customer service/ account manager position
•Confident communicator on the phone
•Ability to work within a fast paced environment
•Strong attention to detail and organisational skills
•Confident use of Microsoft systems
•Good interpersonal skills
•Be self motivated
This job would suit candidates with experience in Sales Administration, Customer Service, Order Processer, Account Manager, Hotel Receptionist or Hospitality.
If this sounds like you then please apply now!
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