SALES SUPPORT TECHNICIAN
Salary: Basic Salary between £14,000 to £19,000 per annum dependent on experience in line with Department salary structure.
A further £2,000 can be added to the above basic if applicant has or gains Cert Cii qualification
Plus additional Bonus payments available monthly: -
·Sales Support Bonus OTE £600 per month £7,200 per annum
·Attendance Bonus £500 per annum
·Total Bonus available annually Currently up to £7,700
Previous Experience dealing with motor and/or household insurance
Shifts: Maximum 40 hours per week will include inclusion on the Weekend Rota and Early and Late Shifts
Department opening times are: Monday to Friday 9.00am - 8.30pm
Saturday 9.00am - 5.00pm
Sunday 10.00am - 4.00pm
·Responsible for the efficient handling of new business take-up's and for the preparation and distribution of accurate documentation to existing and new customers.
·Confirm the insurance quotation details with the customer, ensure that cover is suitable for his/her requirements before initiating the cover on the system, and monitor that adequate levels of cover are applied and suitable insurers have been selected to undertake the risk.
·Provide a comprehensive and professional service that accords to guidelines and best practice.
·Consult with the relevant Sales Technicians when queries or discrepancies arise concerning the preparation of quotations, costs and underwriting terms, and attempt to resolve the matter liaising with the Sales Team Leader / Manager where necessary.
·Monitor the overall standard and accuracy of quotations being transferred through to the Sales Support Team, to liaise with the Sales Manager to rectify problems and increase efficiency, productivity and customer satisfaction.
·Maintain a high level of motivation and strive to, and achieve monthly departmental targets.
·Offer a high standard of customer care to clients over the telephone and within the office, and ensure that each enquiry is dealt with in a comprehensive, complete and professional manner.
·Interpret and implement all cross-sell opportunities, and promote awareness of the range of products and services that the Company offer.
·Attention to detail and ability to communicate and correspond professionally with all customers
·Focus on customer care and excellent communication skills are essential
·Excellent telephone manner and call handling techniques are required
·Ability to perform efficiently and effectively working under pressure in a call centre environment
·Ability to work and participate as part of a team in order to meet personal and team service targets
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