This role will drive the Vehicle telesales Insurance Team to grow three times bigger than it is today, delivering a minimum of 350 telesales sold policies a month with a team of up to 10 staff.
This person will be capable of driving a high-performance telesales team on a day-to-day basis This role would attract a base salary of £25,000-£28,000 (depending upon experience) with OTE of £31,000-£33,000.
Duties will include:
• Driving the team to achieve 800 telesales quotes per month in Q1 2018 growing to 1,600 by Q3 2018, and then expanding to 2,000 quotes per month by Q4 2018
• Support telesales calls from online quotes from our clients own branded aggregator and chatbot
• Deal with midterm alteration and cancellation for current vehicle insurance policies
• Day to day performance and task allocation for a team of telesales staff (a mixture of experienced and new recruits)
• Implement operator monitoring and keep call scripts current
• Target 20% quote to sale conversion rate and 2% cancellation rate versus sales per month.
• Manage sales processes for vehicle insurance new business
- Conversion Rate
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