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Insurance Claims Handler


Claims Handler


Based in Tonbridge

Our growing client based in Tonbridge are looking to recruit a Claims Handler to join their expanding company.

The purpose of this role is to provide full lifecycle claims handling and to act as the primary contact in managing a portfolio of claims.

Job role:

  • Answering First Notification of Loss calls from policy holders across a variety of clients & products
  • Checking that the policy covers the claims and how premiums have been paid
  • Keeping an ear out for any details that need further investigation and performing basic fraud checks
  • Alerting the counter fraud team if fraud alerts are triggered or if there are suspicious circumstances
  • Negotiating settlement of claims both verbally and in writing
  • Advising policyholders on general queries and insurance issues
  • Taking a methodical approach to each claim and working through the processes with each policy holder
  • Requesting and gathering documents and information from customers such as receipts, photographs or accident reports
  • Arranging for payment to be made within authority levels
  • Managing a portfolio of claims, liaising between internal teams, third party suppliers and policy holders, ensuring that all are updated whenever necessary
  • Managing multiple activities by prioritising important and urgent tasks whilst maintaining the focus on the policy holder
  • Building policy-holder confidence by developing rapport and listening to each and every policy holder specifically
  • Constantly seeking improvements in how we deliver excellent customer service
  • Ensuring that SLA’s and KPI’s are met and maintained consistently
  • To undertake any individual or team task or activity reasonably requested and in line with the company values

Skills needed:

  • Ideally 1 years’ experience working within the insurance market
  • Excellent communication skills
  • Knowledge of home insurance or claims

If this is a position that you would like to discuss in more detail please contact Charlene Hills at T4S Recruitment.

Required skills

  • Claims
  • Insurance
  • Claims Handling

Reference: 33711033

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