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Infrastructure Technician / 2nd Line Support

Posted 5 February by networx Ended

Infrastructure Technician / 2nd Line Support
£32,000 depending on experience

Do you want to play a part in creating more homes and bright futures?

Our client is Hampshire’s largest provider of affordable homes with around 1,000 staff. Providing quality affordable homes is only part of what they do! As a 'people’ business, they work hard to create a high profile, fun, friendly working environment, recruiting high level expertise and investing in staff development, whilst looking after their wellbeing.

They are currently looking for an experienced IT professional to join the team as an Infrastructure Technician. This role will support, administer and provide smooth running of the technical infrastructure so as to enable the organisation to achieve business objectives.

The main activities within this post are to ensure all IT and communications systems are correctly maintained and to act as 2nd line support and interface between the IT Service Desk and the Technical team. With this in mind, you must be a skilled negotiator with fluent and effective communication skills.

You’ll have experience in a similar role within a structured IT department. You must have hands on experience of working in an ITIL 2nd line infrastructure operations environment, along with competencies in the following;

  • LAN infrastructure
  • Servers, PCs and Thin Clients
  • Desktop and laptop OS build and deployment
  • Systems backup and DR
  • Telephony systems
  • System monitoring
  • Operating Systems
  • Active Directory
  • Citrix Environment
  • VMWare Environment
  • MS Exchange email system
  • MS Office applications
  • Application upgrades/installation
  • Server Updates & patching
  • Virus protection

A strong understanding of Microsoft based network infrastructures along with comprehensive awareness of existing and developing technologies is essential.

Reference: 34397942

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