Infrastructure Support Technician

Posted 4 September by Illuminet Recruitment

Infrastructure Support Technician - TCP/IP, DNS, Microsoft Active Directory/Group Policies

Illuminet Recruitment are currently recruiting for an Infrastructure Support Technician for a client based in Fulham, London for a permanent position. The successful candidate will have a minimum of 3 years’ experience working in a Service Level driven technical support role and strong knowledge of TCP/IP, DNS, Microsoft Active Directory/Group Policies, Understanding of Anti-Virus Products and understanding of networking infrastructure products (i.e routers, switches and wireless network points).


An experienced, enthusiastic and versatile individual is required to join an established technical helpdesk team in supporting a full range of IT infrastructure solutions primarily based around application, desktop, server and storage virtualisation technologies. Key vendors include Microsoft, Hyper V, RDS, Checkpoint and Cisco.

Applicants will have at least 3 years’ experience working in a technical support capacity, managing their own queues of support incidents and working to defined SLAs.


  • A strong understanding of TCP/IP, DNS, Microsoft Active Directory/Group Policies
  • Understanding of anti-virus products and technologies
  • Understanding of network infrastructure appliances such as routers, switches and wireless network points
  • Accreditation or experience in the majority of the following technical products:

o Microsoft Server Operating systems

o Veeam backup solutions

o Microsoft Desktop Operating Systems

o N-able product range

o Microsoft Exchange Server

o Apple IOS

o Microsoft RDS

o Ruckus AP’s

o Office 365

o Cisco Technologies

o Azure

o Checkpoint Firewalls

o Mimecast Suite

  • Attention to detail and ability to think laterally under pressure
  • Excellent communication skills and experience of dealing with customers at all levels in a face to face environment
  • Good communicator with a professional telephone manner
  • Well-presented and a welcoming and friendly manner
  • Efficient and professional with good time management
  • Multitasker with a can-do attitude
  • Flexible and tenacious


  • Degree level education an advantage
  • A strong understanding of storage systems (NAS/SAN)
  • Accreditation or experience in any of the following technical products/practices:

o Scripting (Powershell)

o Citrix Netscaler

o Citrix XenApp/Xendesktop

o EMC SAN solutions

o VMware ESX Server/VSphere

o Sonicwall Firewalls


o Linux


  • Bonus
  • Pension
  • Great Training/Development Opportunities
  • Free Car Parking
  • Child Care Voucher Scheme

If you meet the above criteria and this sounds like the role for you, then please apply to be contacted for more information.

Required skills

  • DNS
  • Technical Support
  • TCP/IP
  • infrastructure
  • support technician

Application question

Are you currently based in the UK?

Reference: 36026207

Bank or payment details should not be provided when applying for a job. is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Report this job