Infrastructure Engineer / 3rd Line
Senior Infrastructure Engineer
Up to £40,000
Your new role
This opening in the IT Infrastructure team requires strong experience with VMware, Microsoft Windows Server (2008/12/16), Active Directory (2008/12), Enterprise Wintel technologies and some of the Microsoft Azure platform.
As well as providing day-to-day 3rd and 4th line support for business critical applications, you will also have a good all-round understanding of back-office infrastructure, with strong practical experience managing, monitoring and maintaining a large, UK & European dispersed server estate.
You will need to demonstrate an attention to detail, commitment and flexibility in dealing with unforeseen operational requirements.
Actively contribute to continuous application and process improvement through product and documentation review, process refinement and systems configuration and implementation
Handle, prioritise and effectively respond to a wide variety of user request encompassing issues including laptops, networks, backups, servers and software
Contribute to service improvement through the monitoring and tracking of case closure to ensure service level agreement is met in the majority of cases.
Support the implementation of new technologies, solutions and services, in line with current industry standards and business strategy Inclusion in an on-call rota to provide out of hours escalation support.
Available for activities during planned weekend maintenance windows
Providing 3rd and 4th line support of Physical and Virtual Windows Servers and associated Wintel back office infrastructure e.g. AD, DFS, DHCP, DNS, ADFS, WDS, WSUS.
Ongoing maintenance of standards and processes relating to Systems Engineering's services.
Proactive scheduled maintenance, BCP, DR and capacity planning.
Key skills needed
VMware vSphere 5.5+, Microsoft Hyper-V
Veeam Backup Technologies
Windows Server 2008 - 2016
Experience administering Exchange 2010 - 2016
Have extensive Microsoft OS Platform and Active Directory support experience
Good understanding of Microsoft Azure
Experience of managing a mixture of physical, virtual/cloud and hybrid datacentre environments, along with experience of managing DR environments and managing failover DR environments, as well as substantial experience of troubleshooting and problem solving
Windows & Linux patching
Knowledge of end point security/protection/encryption
Good working knowledge of network infrastructure
Experience of producing detailed documentation
Accustomed to working within the ITIL framework of Incident, Problem, Change and Release Management.
PKI Certificate infrastructure
Experience of Avaya telephony platforms
The successful candidate should have a minimum of 5 years' experience in a similar role.
Any recognized professional qualifications that are either essential or desirable to perform the role e.g. recognized financial management accreditation, ITOL, Prince 2 etc.
Ideally, you should have a Microsoft MCSE/MCSA certification and have VMware VCP certification
What to do now
Call Jon Walters on for more information or click 'Apply'