Infrastructure Engineer - Windows Server, Exchange, SQL, ITSM

Posted 9 April by GCS Recruitment Specialists Ltd Easy Apply

Infrastructure Support Engineer

Location: Basingstoke, Hampshire

Salary: £35,000 - £40,000 + Benefits

You will provide 3rd and 2rd line support to all of our customers. You must have strong experience working with applications/systems and infrastructure to undertake the correct analysis, prioritisation and diagnosis of issues, leading to swift resolution.

Key responsibilities:

  • Manage and maintain server and network infrastructure
  • Provide technical expertise to the IT support team and internal users of IT Services
  • Monitor, report and act upon security, network and server alerts
  • Ensure that all calls are recorded in the ITSM tool and that the customers details are checked and amended where needed
  • Troubleshoot business applications, shared applications, servers, network, mobile, telecoms and printers
  • Ensure that an accurate record of all company IT assets within the ITSM is kept and that all issues/fixes are recorded against the correct item
  • To maintain a high degree of customer service for all support queries, adhering to all service management principles
  • Publish solutions to problems within the ITSM so as to pro-actively share information, avoiding silo mentality

Technical Skills/Qualifications:

  • Microsoft Server Infrastructures
  • Microsoft Exchange environment
  • CRM Dynamics
  • Microsoft SQL
  • Hyper-V/VMWARE, SCCM, SAN Storage
  • Strong SQL skills required
  • Understanding of C#.NET code for applications, interfaces and Web Services
  • MCSA Server 2008/2012/2016
  • ITIL V3 Foundation qualification (or willing to attend the course and sit exam) - essential
  • Either CompTia A+, Network+ or Security+
  • Mimecast, HP Worksite, SharePoint Workflow, K2 Blackpoint/Blackpearl, Microsoft Dynamics, Security principles, Microsoft DPM

Shift patterns will cover 7am to 10pm Monday to Friday and Saturdays 10am to 4pm

Reference: 34859861

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