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Infrastructure Engineer/Support - Home based with client visits

Posted 9 March by Hancock and Parsons Easy Apply Ended

Infrastructure Engineer/Support - Home based with client visits

Hancock and Parsons are working with a Microsoft Gold Partner who are looking for an infrastructure engineer to support them.

You will have a mixture of home working and on client site. The main office is in Twickenham and almost every client is in or around the London area. A large element of this role is remote/home working.

You will primarily be delivering projects, going on-site to clients, working on support tickets and account management. The typical size of any migration within this business is 40 - 100 seats.

The Role & Requirements

  • Delivering Projects remotely & on-site for clients such as Office 365 & Azure migrations, office moves & security and compliance projects. These are small project, usually just 50 or so seats.
  • Going on-site and handling tier 1/2 issues such as hardware failures, network troubleshooting, software issues, etc.
  • Day-to-day network administration of client Servers and workstations including adding users, printers, installing applications, etc.
  • Installing, upgrading, and repairing workstations and server hardware and operating systems.
  • Support of Internet connectivity including Router and Firewall configurations.
  • Develop new project opportunities within your client base
  • Support, maintain and enhance the IT infrastructure of customers thus ensuring IT is reliable and robust
  • Identify new sales opportunities from support issues

Key Skills, Knowledge & Experience

  • IT Support Experience
  • Hands-on experience with Servers & Firewalls.
  • Any Azure of Office 365 experience is a bonus
  • Strong knowledge of TCP/IP and networking concepts.
  • Sharp memory and diagnostic skills - a sense of excellence and determination.
  • Excellent client communication skills.
  • Ability to relate highly technical information in a clear and easily understood manner to non-technical personnel.

This is a chance to work with a growing Microsoft Gold Partner, we can offer you a good basic salary with the opportunity for continued growth and development

Required skills

  • Infrastructure
  • Migration
  • Network Administration
  • Troubleshooting
  • 2nd Line

Reference: 34646772

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