Featured
Easy Apply

Infrastructure Analyst

Posted 20 June by Matched Group
Salary icon £30,000 - £38,000 per annum, inc benefits
Location icon Warrington , Cheshire

Register and upload your CV to apply with just one click


Infrastructure Analyst
Role: Resolve technical support escalations and support customers
Location: Daresbury office, Monday - Friday standard hours
WHY? Fast growing & leading Technology Consultancy
Competitive basic + benefits

  • Do you have experience with Hyper-V and VMware?
  • Have you been in a 2nd or 3rd line technical support role and looking to progress your career?
  • Do you want to work for a friendly forward thinking IT Consultancy?

Our client is an established IT / Technology Consultancy serving customers across the UK. They have an exciting opportunity for an enthusiastic Infrastructure Analyst. This is a senior position within the team and you will support onboarding of customers and deputise for the team lead when needed. In this role you'll use your communication skills and technical expertise to resolve technical escalations and issues whilst also supporting the onboarding of customers. This is a great opportunity to work in a friendly forward thinking business where your career will progress quickly.

Key Responsibilities: Infrastructure Analyst

  • Resolve 3rd line technical escalations and technical issues
  • Change management and problem management in line with customer contracts
  • Act as conduit between Service Desk, Customers, and Technical Consultancy Project team
  • Support onboarding of customers and occasionally visit customer site to review processes

Experience Required: Infrastructure Analyst

  • Experience in a 2nd or 3rd line technical support role
  • Experience resolving issues with Hyper-V and VMware
  • Experience with O365, Active Directory, Microsoft Servers and basic Networking
  • Strong written and verbal communication skills
  • Driving licence + vehicle

For more information please get in touch with Katie at Matched Group:
3rd Line Technical Support Engineer, 3rd Line, Technical Support Engineer, IT Support Engineer, Service Desk, MSP

Reference: 52914583

Please note Reed.co.uk does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process. To stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and free expert advice for safer work.

Report this job