Infrastructure Analyst

Posted 9 January by Whitbread Featured

We have an exciting opportunity for a Solutions Analyst within our IS team at Whitbread. Whitbread is the UK's leading hospitality company in the FTSE 100 including brands such as Costa Coffee & Premier Inn 

The successful candidate will provide subject matter expertise and knowledge to the Business and other IS Functions in specific technologies and general knowledge across a range of technologies. You will also support with the upgrading of solutions as well as feeding the pipeline of work through to the projects and change teams when solutions come towards the end of the lifecycle.


Within this role you will:

  • Hold an understanding of the business context, how technology underpins business process and to apply that in the IS delivery of fit for purpose solutions and changes
  • Apply expert knowledge in assisting resolving teams in their provision of appropriate solutions to problems. Use expert knowledge to help business to make best use of, and maximise their investment in technology (recommendations, art of possible etc)
  • Work with Service Management, Service Operations and Suppliers to implement Service Improvement Plans to minimise functional issues and disruptions.
  • Manage the pipeline and lifecycle of small technology changes from requirements to stabilisation and ownership post deployment
  • Own and maintain technology product roadmaps for the Whitbread estate to inform stakeholders on current status within Whitbread, technology directions and inform plans and budgets
  • Work with Project Managers to create project briefs for medium and large change to deliver the agreed roadmap in line with patching, upgrade and replacement policies, and within business and budgetary constraints
  • Support the Service Design and Transition, and PM's to accept new Technologies and medium and large change into Technical Services "Business As Usual" processes
  • Provide material to enable Service Catalogue to accurately reflect Technologies available


What we are looking for:

  • General understanding of technologies and deep expertise in specified technologies including infrastructure, networks and telephony, applications and databases
  • Understanding of technology directions and full development life cycle
  • Problem solving and analytical skills
  • Requirements analysis and project management/planning skills 
  • Able to challenge the business and to manage 3rd party delivery
  • Good stakeholder management and communication skills
  • Works well in a fast paced environment and a good team player
  • Ability to interpret complex business data and information 
  • Educated to degree level or relevant experience

Reference: 33220140

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