Infrastructure Analyst/2nd-3rd Line Support Engineer - London

Posted 11 October by SATIGO Ending soon

Infrastructure Analyst/2nd-3rd Line Support Engineer/3rd Line Support Engineer

London - MSP, Banking, Financial Services & Insurance
Perm - £35,000 - £40,000 + Bonus + corporate Benefits

My Client is a well-established MSP within the London market that are now on the lookout for an Infrastructure Analyst/2nd-3rd Line Support Engineer/3rd Line Support Engineer to join their team due to a recent promotion in the team. The company provides client support and infrastructure services to clients across the UK within the Banking, Financial Services and Insurance industries. The successful candidate will be put through training and certification programs to ensure progress and technical advancements across networking arena.

Key Skills - 2nd line support, 3rd line support, Windows Desktop and Servers, VMWare, SCCM, Cisco, APP-V, ITSM tools, SQL, AirWatch, Exchange, Active Directory, VOIP, Cyber Security

Infrastructure Analyst/2nd-3rd Line Support Engineer/3rd Line Support Engineer - Responsibilities

  • Takes pride in the quality of service delivered
  • Capable of concisely capturing and documenting knowledge;
  • Confidently able to explain technical concepts to non-technical people;
  • Calm and methodical in dealing with all incidents, particularly major incidents that are service-impacting;
  • Embracing a culture of best practise, process, compliance and continuous improvement;
  • Sound judgement in identifying, and dealing with security incidents;
  • Possess relevant industry qualifications (e.g. MCSA, ITIL, VCP, undergraduate degree)

Infrastructure Analyst/2nd-3rd Line Support Engineer/3rd Line Support Engineer - Key Skills

Practical experience with some of the following technologies:

  • Windows AD
  • Windows Desktop OS
  • Windows Server OS
  • Virtual Desktops
  • VMWare
  • Microsoft Exchange
  • Application Packaging
  • System Center CM
  • Desktop Hardware
  • HP Server Hardware
  • Cisco Networking
  • PowerShell Scripting
  • App-V
  • ITSM tools
  • Supporting bespoke business applications
  • Application Packaging
  • VOIP Systems - Cisco
  • SQL Server
  • Cyber Security
  • VMWare AirWatch

Key Skills - 2nd line support, 3rd line support, Windows Desktop and Servers, VMWare, SCCM, Cisco, APP-V, ITSM tools, SQL, AirWatch, Exchange, Active Directory, VOIP, Cyber Security

If you have the required skills and experience, please apply with a copy of your most up to date CV.

Reference: 33530492

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