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Information, Advice & Guidance Advisor - Harlow

Posted 4 April by Capita Managed Services Ended

Information, Advice and Guidance Advisor


Salary from £24,000 per annum


Full Time contract - 37 hours a week

The Role

Essex County Council (ECC) is one of the largest and most dynamic local authorities in the UK and is undergoing significant transformational change to further enhance customer focus, service and delivery.

The Information, Advice and Guidance (IAG) Advisor will play a key part in supporting young people aged 13-25 with SEND (Special Education Needs and Disability) to make appropriate choices that will prepare them for adulthood. The Adviser will raise aspirations and self-confidence; remove barriers to learning and employment opportunities by brokering access to a range of specialist services.

The advisors work closely with education establishments both pre- and post-16 within Essex and out of county placements. A significant amount of partnership working is undertaken to enable progression onto positive outcomes for the young adult.

Job Purpose Summary

The purpose of this job is to ensure a high performing local service which meets agreed service standards and targets whilst complimenting and supporting social work colleagues, ensuring the best outcomes for young people.

Key Responsibilities and Accountabilities

  • Thinking creatively and challenging the norms ensure continuous improvement, commercial astuteness, and inspire the same in employees.
  • Ensure the proper assessment, management and mitigation of risk, including health and safety and business continuity.
  • Work collaboratively with a range of stakeholders (partners, education providers, voluntary sector, etc.) to ensure the best overall outcome for young people with learning difficulties and/or additional needs.
  • Under the direction of the Senior IAG Advisor, undertake reviews, including the management of individual caseloads, meeting targets and ensuring the needs of young people are met.
  • Review and evaluate professional practice to ensure that customers are supported and receive the best possible service.
  • Contribute to the Department of Education's targets for the annual Activity Survey, Intended Destinations and September Guarantee, thus supporting the reduction of young people with learning difficulties and/or additional needs that are NEET (Not in Education, Employment or Training).
  • Use specialist skill, knowledge and experience to ensure the effectiveness of the IAG service.
  • Meet customer standards and ensure consistent adherence to both designed outcomes and agreed service levels.
  • Ensure compliance with Essex's safeguarding protocols to ensure high level of care for children and young people. Ensure compliance with all external and internal regulations.

Knowledge, Skills and Experience

  • A recognised professional qualification in careers guidance to QCF level 6.

  • Experience of working with young people with SEND.

  • Experience of effective partnership working in order to adhere to differing priorities and deadlines.

  • Must demonstrate a willingness and flexibility to vary/change your routine to work outside of normal working hours when applicable.

  • IT literate (competent in MS Office applications).

The role requires you to be mobile throughout a wide operational area including travelling around the County of Essex and beyond. A driving licence and car or the ability to meet the mobility requirements of the role through other means is essential.

Qualification certificates should be brought to interview.

Essex County Council is proud to offer an excellent benefits package to all of our employees, including:

  • A Local Government pension scheme.
  • Interest free bus & rail season ticket loans, from £100 - £5,000 as well as pool bikes & a car sharing scheme.
  • Access to the key worker housing scheme.
  • Childcare voucher scheme.
  • Excellent opportunities for personal & professional development through our specialist L&D teams.
  • Extensive induction programmes.
  • At least 26 days annual leave + 8 bank holiday days (rising to 29 days dependant on grade & length of service).
  • Continued service benefits.
  • Staff discounts in gyms / travel agents / car sales / restaurants & days out.

ECC regularly reviews its rewards and benefits.

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.

We seek the best talent from the widest pool of people as diversity is key to our success.

If you have any queries regarding this role, or require anything further, please contact the Essex Recruitment Team on *.

*Calls to this number will cost 7 pence per minute plus your telephone company's access charge

Working for Essex welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Working for Essex is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.

Reference: 34821517

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