Income Officer

Posted 27 September by Castlefield Recruitment
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Castlefield Recruitment are currently recruiting an Income Officer for a housing association based in Greater Manchester. This is a part-time role, 2.5 days per week, paying £20 per hour umbrella.

The role:

  • Deliver a comprehensive rent collection service by monitoring a case load of rent accounts for customers in arrears.
  • Managing the arrears process in compliance with group Policies and procedures. 
  • Identify support needs of our customers, offering basic welfare advice / guidance and making referrals to or signposting to external agencies.
  • Ensure that appropriate legal action is taken to recover debt
  • Engaging with external agencies, e.g. local authorities, Department for Works and Pensions, when required.
  • Conduct home visits across the patch when necessary

The person:

  • Experience of income management or debt recovery in a social housing environment
  • Knowledge of welfare benefits
  • Excellent customer service skills

Required skills

  • HOUSING
  • DEBT
  • INCOME
  • RENT
  • ARREARS

Reference: 53726608

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