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Income Officer

Posted 1 February by Venn Group Ended

Venn Group | Housing

Specialists in Contract Social Housing and Property Services Recruitment

Temporary Income Officer Urgently Required

Our clients - two well-known Local Authorities - require highly experienced Income Officers to join their teams at an extremely busy time of year

Position: Income Officer
Period: 8 weeks with possibility of extension
Hours: 35 per week
Location: South East
Rate: £17 - £19 per hour dependant on experience

Day to day responsibilities will include:

  • A Responsible for collection of all rent and service charge and general arrears for current and former tenants, leaseholders, shared ownership and stock
  • Ensure early intervention and prevention of debt intensification through personal contact with customers and conducting interviews when required.
  • Provide advice, information and assistance to help customers claim welfare benefits and refer to external agencies when required
  • Liaise with Local Authorities, Housing Benefit and the DWP
  • Help residents understand welfare benefit processes and welfare reform changes
  • Identify customers with vulnerabilities and signpost customers to relevant agencies
  • Assist with allocations at tenancy sign up interviews
  • Undertake occasional home visits to customers in arrears
  • Inform on Eviction to Tenants, SIRO, and TMOs and assist with evictions
  • Prepare arrears letters, documents, Notices, court papers & PCOL applications

Essential requirements:

  • Excellent standard of numeracy and literacy
  • Experience in rent and service charge accounting and arrears management

For more information on this Income Officer opportunity please contact Emily Hall on or email

Should you know anyone else who may be relevant for the above roles, please don't hesitate to pass on this email.

Venn Group acts as both an employment business and an employment agency.

Required skills

  • Income

Reference: 34378735

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